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Newbie
Posts: 6
Registered: ‎01-01-2008

"secure lock"

When i try to download songs, I get error messages that say "Problem with obtaining the device's secure lock", and the songs wont load.
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SanDisk Professor
Posts: 507
Registered: ‎07-21-2007

Re: "secure lock"

[ Edited ]

try to format it from the device itself (i believe its under More > System Settings > format ) then authorize again your player... if this doesn't work, try reloading the firmware.  what music subscription service are you using?

 

 

EDIT:::

 

try this first:

hold ctrl + shift on the keyboard then rightclick on the player. you will see a pop-up; choose 'reset secure clock'

Message Edited by marqck on 02-04-2009 12:23 PM
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SanDisk User
Posts: 41
Registered: ‎12-21-2007

Re: "secure lock"

When you try to download songs from what? Or do you mean when you try to put them on your Sansa?
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Newbie
Posts: 6
Registered: ‎01-01-2008

Re: "secure lock"

Sorry. When i try to load songs on the player from Rhapsody. At the bottom of the screen on the player there is a red cirlce with a line thru it. Never seen it before and i cant get rid of it. cant find any mention of it in the sorry excuse for an instruction guide.
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SanDisk Professor
Posts: 507
Registered: ‎07-21-2007

Re: "secure lock"

try to format your player using windows media player on MTP mode.  This will set the clock correctly on the player (make sure that your computer have a correct time).  Also said on the earlier post, hold ctrl + shift then right click on the player... it will enable you to choose "reset secure clock"...

 

if you already tried that and other kinds of format + firmware update, you may need to request for a replacement.