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Newbie
Posts: 2
Registered: ‎03-12-2009

help!!!

my windows vista wont recognize my 16 gig and it tells me that the device has malfunctioned

what do i do?

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SanDisk Fanatic
Posts: 233
Registered: ‎07-13-2009

Re: help!!!

Try the other mode (MSC):

 

1. Turn device ON.
2. Slide the power switch down so an orange color would show putting the device on Hold.
3. Facing the scroll wheel, press and hold the left button (left side of the scroll wheel) while connecting the device to the PC.

 

Or, try plugging on a different USB port. I would recommend using the one at the back of your computer for a sufficient power supply (this is if you are using a desktop computer).

 

If MSC works, then drivers for MTP (default mode of the mp3 player) might be corrupted.

 

You can also try the troubleshooting steps found here.