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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Computer will not recognize Sansa View

I plugged my view into the computer and when i go to my computer, there is no folder for it.  Windows media player still says "To begin, connect your device" when i try to sync it through that.  It recognized it one time yesterday though.  How far is the thing on the cord that plugs into the sansa supposed to be plugged in?  Because i could still see the silver metal of the plug sticking out, but i couldnt push it any further in.  Help lol.
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SanDisk Senior User
Posts: 134
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

if you have more than one usb port try the others
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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

i tried one in the front and one in the back of the computer
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SanDisk Senior User
Posts: 134
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

try this...plug the view end of the usb cble into your view then turn on the view and put it on hold then hold down left on the thumbwheel until the screen goes blank then plug it into the computer it should recognize your view
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SanDisk Fanatic
Posts: 225
Registered: ‎11-30-2007

Re: Computer will not recognize Sansa View

What operating system do you use? Window XP or Window Vista?
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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

is that safe for my player?
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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

im using windows XP
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SanDisk Fanatic
Posts: 225
Registered: ‎11-30-2007

Re: Computer will not recognize Sansa View

Did you update your window XP to latest update? With Service Pack 2 and all the update? If you did, the next you should try is to format the player (Using the format function on the player) and then do a factory reset on your device. Also if you are not on the latest firmware (01.01.06A) You should update to that firmware as it is more stable then older firmware. Let me know if it does not work for you. Good Luck
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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

how do i update to the latest firmware? because i checked and saw that mine is the older one.
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SanDisk User
Posts: 22
Registered: ‎12-25-2007

Re: Computer will not recognize Sansa View

anybody got suggestions?