Posts: 7
Registered: ‎06-26-2009

Can't access video

I have a new Sansa view and the lastest version of Media Converter (1.0B004.256CDG).


I have started with a movie DVD and used DVD Shrink and Clone DVD Mobile to pip and process it. The result is a video MP4 file on my computer.


When I try to transfer this file to the View using Sansa Media Converter, the Media Converter crashes and shuts down.  If I simply transfer the file to my View using the My Computer/Explorer, the file appears on the View, but when I select it and hit play, the View tells me the file is an unsupported file format.  I don't understand why, since the file is an MP4 which is the correct format.


I'm sunk either way I try to see the file. How can I get past this roadblock?