03-23-2017 05:04 PM
Hi; I have several fuzes and cords. I have put music and audio books on them on my desktop running windows 8.1. Before a couple of months ago everything worked fine. Now the computer doesn't recognize any of them using any of the cords. It isn't a problem with the fuzes or the cords as I checked them with a laptop running windows 10 and all worked.
On the windows 8.1 desktop If I put it in msc mode it is recognized, not mtp mode. That would be fine but it shows all the interal folders as empty. I have tried all the usb ports on desktop and monitor. By going to the device manager I get
This device is not configured correctly. (Code 1)
A service installation section in this INF is invalid.
To find a driver for this device, click Update Driver.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I uninstalled the driver, disconnected, then reconected. Still no go. All I can think is maybe it is due to some windows 8.1 update. On an old computer an update made my cd drive stop working. They weren't compatible. I was wondering if anyone else has had this problem? If so were you able to fix it? Thanks.
03-30-2017 04:32 PM
I went and uninstalled all windows 8.1 updates for the past 3 months (about 7 of them). I did all of them at once so I don't know which one was the culprit, but the computer now recognizes all my fuzes. It was a windows 8.1 update issue. If they are later put back on I will try to find the culprit and post it here.