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Newbie
Posts: 19
Registered: ‎12-05-2008
Accepted Solution

i need help

[ Edited ]

so i called in to get my Sandish Fuze 4gb black and they told me that they will replace it. the guy who helpped me said that you will get an email confirmation(i never recieved that email and i i think the guy wrote my email wrong lol)and it will take 7-8 bussiness days to get thier( i don't know if its the box for the the old to go in or the new one iam gettig).

 

but he did give me number which read something like this rx******

 

my questions is should i call to make sure its right and whats the number for?

 

Message Edited by nixvaldez on 04-26-2009 11:46 AM
SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: i need help

Edit your email out of this public forum unless you want to get a bucketload of spam.

 

The number is probably your case number. Call 1-866-SANDISK, give them that number, and have them check that they have your right email address. 

Newbie
Posts: 19
Registered: ‎12-05-2008

Re: i need help

k thnx
SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: i need help

Did you set up an 'E-Box' on the SanDisk site? This is how they communicate with you, not through your private e-mail address.

 

In this E-Box, you should find a message with a link in it, that when you follow the link it will take you to a printable shipping label page. You print this out on your home computer/printer and attach it to the package containing your defective player. Using this shipping label assures that 1.) the package gets to the right place, so it can be received and verifed defective to expedite your replacement and 2.) SanDisk pays for the return shipping, so you don't have to.

 

The number they gave you could be your case, or reference number, or it could be your RMA # (Returned Merchandise Authorization).

Newbie
Posts: 19
Registered: ‎12-05-2008

Re: i need help

[ Edited ]

 

oooo k i will try that thank you so much

 

wait were do i go?

Message Edited by nixvaldez on 04-26-2009 07:22 PM
Newbie
Posts: 19
Registered: ‎12-05-2008

Re: i need help

[ Edited ]
i just cheacked my e box and thier is no link or message. mybe i didn't check the right thing?
Message Edited by nixvaldez on 04-26-2009 07:27 PM