Having worked retail as an audio consultant for many years, I can tell you that customers who call to tell you how much they love what they bought pales in comparison to those who call to complain. Same with these message boards. You won’t see nearly as many people taking the time to post positive reviews. (I’ve also noticed that it seems those with the most trouble have the worst attitudes.) That said, the Fuze is my second Sandisk player and apart from a couple of minor complaints, mostly to do with the power switch and a lack of accessories available, I am satisfied and will likely buy another Sandisk player in the future.
The sad reality is that customer service is very expensive and on low-ticket items like this is not cost effective. Your best bet is to purchase from a reputable retailer, preferably brick-and-mortar. If you pay an extra 10% over an Internet retailer, it’s worth it to have the option of face-to-face negotiations if you have any problems.
Message Edited by qualityaudio on 08-06-2009 06:50 AM
