06-16-2011 10:52 AM - edited 06-16-2011 10:53 AM
Do the reset procedure as mentioned above. Normally 20-30 secs. are adequate, but if it does not shut down, keep holding the sliding power switch in the uppermost position until it does. It will eventually. After the screen goes dark, I'd continue the hold it for an additional 20 secs. or so to make sure it completes the reset. Now it should turn on and operate normally.
If not, I would A.) return it to your dealer for an exchange, or B.) contact SanDisk Tech Support about a warranty replacement. If you have to contact SanDisk, it's usually better (and faster) to call rather than sending an e-mail.
06-26-2011 08:50 AM
I have an 8gig model from Costco Xmas 2009. The memory is dated Oct.2009....One year in, I dropped it off the table 32" and it started white screening. I found that turning it off and 'firmly' placing it down on it back would bring the screen back. Some people here use their thighs....On a side note, I found running Rockbox lessened the number of times it will go in white screen mode.
Warning....if the machine is still under warrenty, send it back. There is an instance of the fuze white screening while refreshing its database. Don't be alarmed by this. This doesn't happen with the Rockbox OS and database refreshes are done in the backround.
06-27-2011 06:15 AM
Seriously, Sansa should just hire the Rockbox guys to do all there firmware creation because the default one is a bit lackluster. Anyway, yea I have the same issue. I have some songs on it, the Fuze white screens on "refreshing media" and wont proceeed past a certain point, though Rockbox loads fine and reads from elsewhere. So best bet for those is too install Rockbox if you still can.
07-04-2011 11:23 PM
I have had a couple of visits from this turd in the punchbowl. I play my black 8gb Fuze connected to a power supply and through small Creative Labs computer speakers. The first time I tried all the tricks and no soap. So I figured since there is nothing I can do, then I will do nothing and let the batter run down. The nasty creature departed after a few hours and I was back up. The second time it happened, I did the same non-thing with the same happy result
Recently I have a new intruder. screen shows the usual thing but the song will not play and it freezes. The first time it straigntend out. the second time it seemed to just die and would not play but I left it connected. For a few hours it was ice cold then later when I piced it up to give it a decent Atheist burial, it was warm. Figuring something had changed, I turned it on and all was well and has been ever since
11-25-2012 02:15 PM
Here's a solution that works for me:
So if you lost any hope, try this solution. Anyway you have nothing to lose. ;P
07-07-2013 05:23 PM
I had the same problem. I tried everything that you guys posted to no avail. I then put it on the docking station of my inmotion sansa portable speaker system and, voila, it started charging and the white screen of death was gone!
Does it have something to do with direct dock vs. USB? I don't know but it solved my problem. Good luck.