@jdj624 wrote:
just got my sandisk charged it for 3 hours and it wasnt even 5 friggin mins and i have the white screen of death it wont do a **bleep** thing
Do the reset procedure as mentioned above. Normally 20-30 secs. are adequate, but if it does not shut down, keep holding the sliding power switch in the uppermost position until it does. It will eventually. After the screen goes dark, I’d continue the hold it for an additional 20 secs. or so to make sure it completes the reset. Now it should turn on and operate normally.
If not, I would A.) return it to your dealer for an exchange, or B.) contact SanDisk Tech Support about a warranty replacement. If you have to contact SanDisk, it’s usually better (and faster) to call rather than sending an e-mail.
