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SMT
Newbie
Posts: 6
Registered: ‎08-07-2009
Accepted Solution

Unknown Song

I am a mac user, and I recently purchased a Sansa Fuze.  I loaded music onto the Fuze and later updated the firmware to version 2.01.17.  Since updating the firmware, the music on my fuze (exclusive of the micro SD card, which I removed before updating the firmware) appears as unknown track.  Right below the unknown track is a version of the song with the title and artist.  How can I remove the unknown tracks from my device or otherwise add the title and artist to the track?

SanDisk Professor
Posts: 579
Registered: ‎12-02-2008

Re: Unknown Song

Easiest way is delete the file.  
SMT
Newbie
Posts: 6
Registered: ‎08-07-2009

Re: Unknown Song

How exactly do I delete the files?  Every time I click on an unknown song (on the Fuze) it jumps to the next song.  I don't see the songs when I plug the Fuze into my mac (in msc mode).  Any assistance you can provide would be most appreciated!
SanDisk User
Posts: 27
Registered: ‎07-13-2009

Re: Unknown Song

Format and reload all.
hehehe
Highlighted
SanDisk Professor
Posts: 434
Registered: ‎04-24-2008

Re: Unknown Song

Can you click the menu button on that song to get the info, or delete it on the Fuze?
SMT
Newbie
Posts: 6
Registered: ‎08-07-2009

Re: Unknown Song

No.  I'm unable to do so.  I reformatted the Fuze and reloaded the songs; however, it's doing the same thing again.  While the songs appear on the Fuze, there's an alternative version listed as unknown.
SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: Unknown Song

You'll have to delete the 'ghost files' via your mac. It's the one that wrote them in the 1st place.

 

This kinda explains the yin & yang of the Sansa/Mac relationship.

SMT
Newbie
Posts: 6
Registered: ‎08-07-2009

Re: Unknown Song

I was able to delete the "ghost?" files through MuCommander.  I has downloaded to download the program (which is free), and it enabled me to look into the embedded files on my Sansa Fuze.