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Newbie
Posts: 14
Registered: ‎02-28-2009
Accepted Solution

Scroll Wheel Problems..need advice.

hey all.

 

i recently received an 8gb sansa fuze as a replacement for a defective 8gb sansa view.

 

now im having problems with this device.Smiley Indifferent

 

the scroll wheel is making this really weird crunching noise when i click left and sometimes it doesnt work at all unless i press really REALLY hard.

 

is this something i can fix myself? or should i try to rma it?Smiley Sad

 

ty in advance for any help 

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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Scroll Wheel Problems..need advice.


@devadv wrote:

hey all.

 

i recently received an 8gb sansa fuze as a replacement for a defective 8gb sansa view.

 

now im having problems with this device.Smiley Indifferent

 

the scroll wheel is making this really weird crunching noise when i click left and sometimes it doesnt work at all unless i press really REALLY hard.

 

is this something i can fix myself? or should i try to rma it?Smiley Sad

 

ty in advance for any help 


RMA it sounds like something is broken or is underneith the wheel.


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Newbie
Posts: 14
Registered: ‎02-28-2009

Re: Scroll Wheel Problems..need advice.

ima trying.

 

waiting on reply from email as we speak.

 

ty m8Smiley Wink

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SanDisk Guru
Posts: 16,324
Registered: ‎04-17-2008

Re: Scroll Wheel Problems..need advice.


@Conversionbox wrote:

 

RMA it sounds like something is broken or is underneith the wheel.


I agree. Unlike the e200 series where you can dis-assemble it and clean and/or lubricate the scroll whell, the Fuze is a (supposedly) sealed unit, not intended to be repaired. I say supposedly, because it can be done but I wouldn't advise it on something under warranty.

 

Might as well give the re-furbers more fodder. Smiley Tongue

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Newbie
Posts: 14
Registered: ‎02-28-2009

Re: Scroll Wheel Problems..need advice.

sealed? LOLSmiley Very Happy

 

there is a visable gap inbetween the covers of my playerSmiley Happy

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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Scroll Wheel Problems..need advice.


@devadv wrote:

sealed? LOLSmiley Very Happy

 

there is a visable gap inbetween the covers of my playerSmiley Happy


But try to open it up and you WILL void the warranty. Get the RMA. Its easier.


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Moderator
Posts: 497
Registered: ‎01-19-2009

Re: Scroll Wheel Problems..need advice.

Despite the inconvenience (sounds like your luck is similar to my own), please contact support concerning your replacement Fuze.  Explain your findings to them, and don't attempt surgery on your new Fuze.

 

Contact Support at 1-866-SanDisk.  Did you register your device via the Support link above?  That's always a good idea.  Remember, the one year warranty is from the original date of sale.

 

Sounds like something is going on with your Fuze. 

 

µsansa

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SanDisk Senior User
Posts: 135
Registered: ‎01-13-2009

Re: Scroll Wheel Problems..need advice.


 


RMA it sounds like something is broken or is underneith the wheel.


  Yeah, sounds like something on the bottum of the scroll wheel must be broken. The Fuze is really, a pretty sealed product, but you can still do surgery on it, but don't try it, get a new Fuze.

My Fuze
Revision 1
4GB internal memory (no micro SDHC card yet)
Firmware: V01.02.26A Headphones: Skullcandy Smokin Buds
Highlighted
Newbie
Posts: 14
Registered: ‎02-28-2009

Re: Scroll Wheel Problems..need advice.

ty all for the advice, ill call tomorrow if i dont recieve a reply email.Smiley Happy