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SanDisk User
Posts: 24
Registered: ‎09-10-2009

Sansa started freezing up

Hello, My Sansa was playing fine etc.,  today put in a extra 4 GB and re hooked it to my Pc and it has froze it does not want to shut down or nothing so tried and took off the extra 4 GB and retried it and nothing, oh by the way prior had updated to the latest firmware.  I am lost on what happened to it had it a month or so only, any help would be appreciated.

 

 

Thanks  

 

Ralph

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Sansa started freezing up

Take the 4GB card out and hold up the power button for 20-30 second to reset it, then try turning it on again.

 

Does it connect to your computer? 

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Newbie
Posts: 3
Registered: ‎10-17-2009

Re: Sansa started freezing up

You're probably screwed.

As soon as I updated to the new firmware, my fuze freezes every time I access Rhapsody. 

I called Sandisk and they didn't know what I was talking about. They blamed Rhapsody, etc. etc.

If I hear anything more, I'll let you know, but don't hold your breath

If it's not too late, return your Fuze for a refund.

PJF

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Sansa started freezing up

[ Edited ]
You can do a manual firmware reinstall with the previous version.  Get 1.02.26
Message Edited by Black-Rectangle on 10-17-2009 08:44 AM
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SanDisk Senior User
Posts: 112
Registered: ‎04-18-2009

Re: Sansa started freezing up

It might be the new firmware or it might be not.

 

I would recommend first to format your card - you can do it via your computer formant function - and have a look how  the Fuze is going to behave after this operation. There might be some corruption of FAT on the card itself having nothing to do with the new firmware.

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Newbie
Posts: 3
Registered: ‎10-17-2009

Re: Sansa started freezing up

Zapper,

You might try a manual install (back to 1.02.26), but be warned. You'll probably be wasting your time.

I've tried that install on two different Fuzes, and the results, if you can believe this, were even worse. These devices were turned into useless junk.  I then reinstalled the latest version and the devices were returned to their semi-uselessness.

Also, you can be assured that your problem isn't the result of a bad card.  Removing the card, inserting a brand new card, or reformatting the card, had no effect on solving the problem.

I'll try a couple of dozen other possible solutations and get back to you if anything works.

PJF

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SanDisk User
Posts: 24
Registered: ‎09-10-2009

Re: Sansa started freezing up

Sorry, that I did not reply earlier guess that did not subscribed to the instant reply but resolved the issue by just letting the player run out of juice and taking out the 4GB and it played like a charm in my car.  Know have the same stupid problem so will re-do the same procedure and see what happens.

 

Ralph

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SanDisk User
Posts: 24
Registered: ‎09-10-2009

Re: Sansa started freezing up

Well its working again, this is nuts could it be the 4GB since every time I insert the disk it goes bonkers, any site on this and feed back would be appreciated.
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SanDisk Guru
Posts: 1,018
Registered: ‎02-05-2009

Re: Sansa started freezing up

It's most likely the card and not your player.  Have you tried to use a different card?

 

 

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SanDisk User
Posts: 24
Registered: ‎09-10-2009

Re: Sansa started freezing up

No, recently bought it no wonder that it was on sale, rats.