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Newbie
Posts: 1
Registered: ‎01-14-2010

Sansa freeze

Ok, so my fuze was working great, i dl the newest firmware and everything, untill one day my card poped out (my bad) and so i turned it off, put it back in and turned it on, it says refreshing media and DOSENT MOVE! it just sits there and freezes. and when i connect to the computer it usually has the spinning symbol but it freezes and i cant access it. i took the card out and the problem remains. somone please help me
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SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Sansa freeze

Did you try taking the card out, then holding the power slider up for around 30 seconds, then pushing the slider up again to turn it on? Holding the slider up for over 20 seconds resets the player. If that doesn't work, then you could try downloading and reinstalling the firmware. If that doesn't work, then have the player exchanged.