Do as I did, turn on and go to settings, then scroll to reformatting, press and it will do the rest. Mine had the white screen, computer would not recognize it, and it would not charge up, just would shut off. After the reformatting, all is good again. I did have to reload all my music as it all was erased somehow, but that was no big deal. I was ready to throw my Fuze in the garbage, but it is all good again.
Bill
