Sansa Fuze freezes while "refreshing media" screen is showing

I am about to toss my Sansa Fuze in the trash because it froze while it was trying to refresh the media.  I have tried everything I’ve read about to reset it but nothing is working.  Sometimes it even goes to a white screen.  Can anyone help?  Any help would be appreciated.  Thanks

Sounds like a defective player. Return it for a new one if you can, If not call Sandisk about a RMA. They also know losts of extra tricks about fixing it.

Thanks for your help.  I’ll definitely call them.