09-06-2014 09:12 PM
Rechargeable batteries do have a finite lifespan, and yours may have died. But you might experiment and leave it connected to the charger for a long time, like a few days. There's a possibility--only a possibility--that it may very slowly recharge and get back to working order. It's worth a try.
09-06-2014 09:21 PM
Thanks for the suggestion. You're probably right about the battery because I can't think of anything else. I did leave it connected to the computer for 24 hours but it didn't work. I may try to have it plugged to an AC charger for a few days to see if it will work. Yeah, I really don't have anything to lose at this time so may as well.
10-09-2014 10:32 AM
It will play if I have it connected the USB wall unit but it won't play when I have it connected via a USB to the computer. When it's plugged in to the wall it will only play but won't charge. When it's conneced to the computer, it won't play or charge, the only thing I can do is to view or delete files. I believe it's definitely the battery. What a shame!
10-09-2014 03:51 PM
It's not supposed to. It is supposed to make a 'data' connection which shuts off any button operation and signal to the headphones.
10-09-2014 05:13 PM
I am not sure if I understand your theory of a bad cord. If the cord was bad how could it supply power from the AC source and allow me to open data files
10-10-2014 12:04 AM
The cord makes two connections through different pins.
One is charging, one is data.
When data is connected it does what you have seen: shuts down the unit as a player and makes it work like a storage device. Your data connection works.
Conceivably you could have a problem with the charging connection, but since you are able to run the unit from an AC charger--assuming you are plugging the same cord into a wall charger--then it looks like the power is getting through the charging connection.
So yes, I'd think it's the battery, R.I.P. Unless you have very fine motor skills you need a new unit.
10-10-2014 12:45 AM
Thank you for your explanation. I do agree that the battery is gone. No, I don't have very fine motor skills so I have already purchased Sansa Clip. :-)