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Newbie
Posts: 7
Registered: ‎07-31-2009

Re: Sansa Customer Service is No GOOD!!!

July 12th. Still no replacement. These liars tried to tell me the whole company was out of Sansa clips. I guess all the Chinese must be on vacation.

 

I WILL NEVER EVER EVER BUY OR RECCOMEND A SANSA PRODUCT TO ANYONE!

Newbie
Posts: 8
Registered: ‎08-12-2009

Re: Sansa Customer Service is No GOOD!!!

Wow 8 months and they said they would send you another one? Just how long is the warranty on the Fuze anyways?
SanDisk Guru
Posts: 1,460
Registered: ‎12-27-2008

Re: Sansa Customer Service is No GOOD!!!


@marcosE wrote:
Wow 8 months and they said they would send you another one? Just how long is the warranty on the Fuze anyways?

 

In the U.S., it's one year.
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Newbie
Posts: 8
Registered: ‎08-12-2009

Re: Sansa Customer Service is No GOOD!!!

Oh great so that $20 2-year coverage I bought with Best Buy for my Fuze was $10 overpriced...perfect.
SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Sansa Customer Service is No GOOD!!!


@marcosE wrote:
Oh great so that $20 2-year coverage I bought with Best Buy for my Fuze was $10 overpriced...perfect.

Radio Shack does the same thing....they sold me a year warranty ( for $10 IIRC ) on a pair of earphones that had a lifetime warranty from the manufacturer, and not knowing any better I bought it.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 7
Registered: ‎07-31-2009

Re: Sansa Customer Service is No GOOD!!!

Well they finally sent me a replacement a refurbished one. It has been 2 weeks and it is already broken. It fried just like the last one; it will not charge and is completely dead. I think the problem is that the charging port is exposed to the air allowing moisture to short out the connections. Like most cell phones the charging connector needs a rubber plug when not in use. Like I said I will never buy another Sansa product again.
SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Sansa Customer Service is No GOOD!!!

Do you live in the tropics? Take your Sansa in the shower? (And if it's a Clip, what are you doing on the Fuze board...but I digress....)

 

I have had an E200 for 3 years and a Fuze for more than a year with no charging problem. Both have open sockets, and I do not live in a dry climate by any means. 

 

It would take a whole lot of work to get them to corrode beyond usability in two weeks.   

 

You're not plugging it into an iPod charger by any chance, are you? Because they are not compatible and pretty much guaranteed to fry if you do that. The plugs are different inside.

 

If the refurb "broke" in two weeks, I'm sure you can send it back. Funny that it's exactly the same problem, though. I really suggest you take a close look at your charger. iPod chargers are for iPods. 

 

SanDisk User
Posts: 25
Registered: ‎12-06-2008

Re: Sansa Customer Service is No GOOD!!!

anyone  that  has messed with item replacement knows it can take a long time before its replaced. they say 7 to 10 buisness days as a general reply to show they recieved your item and in the process of getting the new item or if they can repair it back to you asap as they can. but no one can fore see delays in getting  it back to you. every company has them and you have to realize its out of their control.
Newbie
Posts: 1
Registered: ‎09-15-2009

Re: Sansa Customer Service is No GOOD!!!

I have been fighting with "lack of Support" as well.  Now I can't log into my account. can't reset the password, cant open a new account, so I cant track my RMA.  It only takes 6 people to file a class action suit.  Any one interested?
Administrator
Posts: 563
Registered: ‎07-20-2007

Re: Sansa Customer Service is No GOOD!!!


brands01 wrote:
I have been fighting with "lack of Support" as well.  Now I can't log into my account. can't reset the password, cant open a new account, so I cant track my RMA.  It only takes 6 people to file a class action suit.  Any one interested?
 
This could be related to SanDisk moving to a new customer support solution see the sticky in the Announcements board. If you can PM me your details I will be happy to look into your RMA and work with SanDisk Tech support to find the best solution for you.
 
Forum Admin
slotmonsta