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Newbie
Posts: 7
Registered: ‎07-08-2009

Problem since I updated firmware

Every since I update the firmware, I have had problems with my Fuze 8g.

1.  It takes forever to turn on and off.
2.  It takes a while to go to a certain track.
3.  I can not download tracks that I have bought.
4.  It now loads every picture, video and tracks automatically, when I connect to the PC.  I do not like this at all.
5.  I have formatted the mp3 and the same issues mention above occur all over again.

 

I received this for Christmas and had no problems with it until the I updated the firmware.  Is my MP3 fried?

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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Problem since I updated firmware

No your player is not fried. My guess is that it is in MTP mode and a program like Windows media player is trying to auto-sync your content. I would first go to Settings>System Settings>USB Mode> MSC, then try it. If the same problem continues you probably need to change the settings in WMP.

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Newbie
Posts: 7
Registered: ‎07-08-2009

Re: Problem since I updated firmware

Nothing is working with this.  I can not even covert a picture over I receive the following message: fail to write to Sansa player.

 

Windows Media will not recongize the player either.

 

Is there no one way to complete unstill the firmware update on the player?

 

I really believe that screwed this up.

 

Never had problems until after installing the firmware update.

 

Can not transfer songs over.

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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Problem since I updated firmware

Try reinstalling the newest firmware manually (even if thats how you did it the first time) It is very possible that the installation didnt complete itself properly or was corrupted in the process. 

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Newbie
Posts: 7
Registered: ‎07-08-2009

Re: Problem since I updated firmware

I am still having problems with it.  I have tried everything from doing a manual download and all.  I am really pissed off about this situation.

 

I guess I will have to take it back. 

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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Problem since I updated firmware

If you search this forum for the Firmware from before. Then install it. See if that fixes it. If it does stick with it. If not then your problems run deeper than the firmware.

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Problem since I updated firmware

When you update the firmware it switches to MTP mode. Then Windows Media Player starts to run wild. 

 

Downgrade to the lower firmware following the directions for manual firmware change in the sticky notes. 

 

Here's 1.01.11

 

Here's 1.01.22

 

If you have a v2 Fuze you can Google just like I did. 

 

You have to change to MSC mode to do the downgrade, but the firmware change will switch it back to MTP.

 

So BEFORE you connect to the computer after the downgrade, go to Settings/USB mode and switch to MSC again.

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SanDisk Guru
Posts: 16,318
Registered: ‎04-17-2008

Re: Problem since I updated firmware

I would be inclined to format the player after updating the firmware. You'll have to re-load your content, but there was a caveat with this last firmware version where you had to format after updating to initialize the increased database limit anyway. Formatting could straighten out your other problems as well. Smiley Wink
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SanDisk Professor
Posts: 527
Registered: ‎05-05-2008

Re: Problem since I updated firmware

MTP =  Mucho Tiene Problemos.
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Newbie
Posts: 7
Registered: ‎07-08-2009

Re: Problem since I updated firmware

Now I get the following error when trying to do the download manually.

 

Error copying file or folder:

 

 

Error copying Fuzea: Data error(cyclic redundance check).