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Newbie
Posts: 15
Registered: ‎06-05-2014

Only able to use 8gigs of my 32gig micro card

I have a total of 1993 songs on my 8 gig Sansa Fuze,

which has a 32 GB micro SD card inserted.

I have 3 gigs free of the 8 gigs, and can add songs to it, BUT 

I'm only using about 8 gigs of the 32 gigabyte card.

There are no videos, nor voice or fm recordings.

I am unable to add any more songs to the micro SD card.

Is there an explanation someone can offer?

 

Version V02.03.33A

SanDisk Guru
Posts: 16,265
Registered: ‎04-17-2008

Re: Only able to use 8gigs of my 32gig micro card

Not without more information. Are you sure there's that much free space on the card? Are you using a Windows machine or a Mac? What does the Properties say is the available space on the card when you plug it into your computer?

 

If your files are back-up on your computer or somewhere (as they should be), you can always format the card, clearing it completely and re-transfer over your files.

Newbie
Posts: 15
Registered: ‎06-05-2014

Re: Only able to use 8gigs of my 32gig micro card

Thanks for responding Tapeworm!

Running XP.

I had this problem initially when I inserted the new card.

I then formatted the card.

The card is showing 31.2 gig capacity in My Computer, after plugging in the Fuze.

My files are backed-up, but I see no point in reformatting again.

It was formatted fat32

"Info" on Fuze shows

31,980 on card

24,163 free

 

SanDisk Guru
Posts: 16,265
Registered: ‎04-17-2008

Re: Only able to use 8gigs of my 32gig micro card

[ Edited ]

So what happens when you try to add more files? Do you get an error message there isn't enough space or what?

 

"Info" on Fuze shows 31,980 on card 24,163 free"

 

What does it show if you right-click on the card slot drive and select Properties in XP? Do the figures match the info on the player?

Newbie
Posts: 15
Registered: ‎06-05-2014

Re: Only able to use 8gigs of my 32gig micro card

When I try to add additional files, the message says. "the file xxxxx.xxx could not be copied. It may not exist or is in use by another program.

 

In "My Computer", I can only see the maximum size of the internal and external Fuze drives. There are no "properties' on a right click for the Fuze---only for actual recognized lettered drives.

The micro card inserted into a usb adapter and put into the computer shows the same available and maximum space for the card as the Fuze does.

 

I even tried copying files to a new folder, and dragging them to the Fuze from there.  That produces the same error message.

 

I get the exact same problem when the card is inserted into a different Fuze.

 

If I delete files on the Fuze, I can add files until the same error message pops up.

It's really crazy Tapeworm!!!!

The only other thing I can think to tell you is that the card is a class 10.

SanDisk Guru
Posts: 16,265
Registered: ‎04-17-2008

Re: Only able to use 8gigs of my 32gig micro card

[ Edited ]

@Bracarsha wrote:

When I try to add additional files, the message says. "the file xxxxx.xxx could not be copied. It may not exist or is in use by another program.

 

In "My Computer", I can only see the maximum size of the internal and external Fuze drives. There are no "properties' on a right click for the Fuze---only for actual recognized lettered drives.



There are (drive letters & properties) if you switch the player to MSC mode. More people have 'weird' or unexplained problems using MTP mode (or worse, Auto Defect) than I can shake a stick it.

 


Bracarsha wrote:


The only other thing I can think to tell you is that the card is a class 10.


 

That may have something to do with it. Class 10 cards are known to be problematic with Sansa players. Class 4 is ideal.

SanDisk User
Posts: 76
Registered: ‎04-28-2014

Re: Only able to use 8gigs of my 32gig micro card

Hi Bracarsha, how did this work out for you? Did MSC mode as suggested fixed this? 

SanDisk Guru
Posts: 16,265
Registered: ‎04-17-2008

Re: Only able to use 8gigs of my 32gig micro card

[ Edited ]

@kitscht wrote:

Hi Bracarsha, how did this work out for you? Did MSC mode as suggested fixed this? 


 

Given that I just replied to him 2 hours ago, you might want to give him a chance to try it and respond. Smiley Mad

 

When are you going to start reading posts before replying?

Newbie
Posts: 15
Registered: ‎06-05-2014

Re: Only able to use 8gigs of my 32gig micro card

What's fixed is I'm no longer getting an error message when I transfer files.  BUT, with that said, I watch the files being transferred and check the folders on the Fuze and can see the files.  When the Fuze refreshes the new albums and songs do not appear.  Furthermore when I reconnect the Fuze to the computer, the new folders appear empty. 

 

Thinking there is a limit on the number of albums a folder will hold, I created a second folder for the same artist but added "2" to the folder name.  Again watched and checked the songs in each album on the Fuze.  Upon refreshing, I have the same problem.

 

When I check properties on a right click, I am seemingly utilizing 14 gigabytes.  (Twice what I had before)  BUT cannot see the songs on the Fuze or in Explorer.  "Info" on the Fuze coincides with what the computer says.  The total songs on the Fuze are 200 less than when I started!  But they seem to be on the micro card , but invisible judging from the filespace shown.

 

A question....when I connect the Fuze and the folder opens for the micro card, there is only one folder inside that window, and it is marked MUSIC.  The I open that folder and see three folders inside---one of which is again MUSIC and where my albums are.  Is this normal?

 

Am I losing visibility of the files on refresh because I'm using a class 10 card? 

 

Is Rockbox worth trying?  Thanks for bearing with me!

 

SanDisk Guru
Posts: 16,265
Registered: ‎04-17-2008

Re: Only able to use 8gigs of my 32gig micro card

At this point, I would be tempted to format the player, reset to MSC mode and load it up again. Some of the confusion (and/or 'missing' files) could be that your computer can only see files loaded while it the same USB connectivity mode in which they were originally transferred in. In other words, files loaded while in MTP mode (or possibly Auto Detect which defaults to MTP mode) cannot be seen while in MSC mode, and vice-versa.

 

I've noticed too sometimes there are sometimes 2 Music folders, one inside the other. I simply move the files to the uppermost Music folder and delete the (sub) Music folder.

 

The Class 10 card could be causing some of the issues; they've been known to be problematic with Sansa Players, as they are designed for high speed and HD cameras, not mp3 players.

 

Another thing that could be causing some of the files to not show up )on the player) is the incorrect format of ID3 tag in the files. ID3 tags are what the player reads during the database refresh and then displays that information in your Artists, Albums, Genres, Songs, etc,. lists on the player's screen, not the file names. If the player cannot read them, it simply does not display anything.