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Newbie
Posts: 10
Registered: ‎04-29-2008

Re: OGG Vorbis Support?

I sent in a question to Sansa Tech Support the other day and this is the response I received this morning:

"Dear Sol,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
We do appreciate your good words about our player.
Unfortunately, at the present time SanDisk does not plan to implement Ogg-Vorbis support into future firmware.
Thank you for your kind understanding of this issue.

Please feel free to contact us at anytime via email or by phone at (866)726-3475 Eastern Time 7AM - 1AM
Open 7 days a week, except for major Holidays.

Best Regards,
Maksym M.
SanDisk Technical Support
"

Whereas I responded:

"Dear Sir,
I find this decision very disappointing as a new Sansa customer. The benefits of OGG Vorbis support have already been embraced by your competitors Samsung, iRiver, Insignia, among others.
As a technology consultant and media professional, it seems Sansa may never compete significantly in the market without meeting or surpassing the functionality offered by the competition.
This is very disconcerting and forces me to refer clients, friends, and co-workers to the purchase of other products for their needs.
At current, it is common practice for our company to steer our clients clear of iPods due to Apple's totalitarian and proprietary practices that impose unnecessary limitations on the customer. Including, but not limited to, the use of iTunes for basic device functionality.
The new product lineup of Sansa product seemed very exciting but without a possibility of further inclusion of formats such as OGG-Vorbis, AAC, and/or FLAC I can only see investment in the products as a short term, limited investment.
I hope that Sansa will reconsider and if there are proactive measures one can make in feature requests to the development team could you please inform me of them? Thank you for your time.
"

I agree with Thoma that they should be open to the idea for other formats.

It could be possible that with enough of a ruckus they will reconsider. I, for one, am neither a subscriber to Rhapsody or a user of Windows Media software so where they seem to be focusing their development toward subscription services has no benefit to me or my clients. If this remains the state of things, it seems that Sansa will continually be a marginal player in the market relying on partnership gimmicks such as Rhapsody, Napster, or whomever. Smiley Sad
"Free Your Music & Your Mind May Follow"
-8 GB FUZE™ Silver ¤ Mac OS X ¤ Get SongbirdGet Songbird!
SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: OGG Vorbis Support?

Perhaps OGG could be in the future, but SanDisk is looking at the overall marketability equation, I assure you.

 

I wouldn't exactly call the Rhapsody partnership (both the original Sansa Rhapsody, and the current Rhapsody PFS compatibility) a "gimmick".  It's a sound marketing choice, especially when compared against iTunes.

 

One of the appealing features of the sansa is that it does work with the RealNetworks service, as well as other systems using the WMDRM / Janus DRM protocol, despite its quirks.  The addition of multiple platform compatibility in the form of MSC mode is a major selling point.

 

Bob  Smiley Very Happy 

Newbie
Posts: 3
Registered: ‎05-04-2008

Re: OGG Vorbis Support?

I agree that AAC support should now be a standard. Sony, Creative and even newer music capable cell phones support AAC. Come on SanDisk, catch up!
Current SanDisk players:
Silver 4GB Clip. Nice! Smiley Happy
Newbie
Posts: 10
Registered: ‎04-29-2008

Re: OGG Vorbis Support?

I agree that AAC support should be included.  I have sent a message inquiring whether this will be included in future firmware upgrades.  Hopefully it will be.  In the meantime I would suggest sending a feature submission to Sandisk Support at  support@sandisk.com. Of if you have the time you can also call them at (866) 726-3475. 

I, myself, havent been able to determine a way to submit a feature request other than talking to support.  If you have any updates then please share it.  Great idea!  Smiley Very Happy

"Free Your Music & Your Mind May Follow"
-8 GB FUZE™ Silver ¤ Mac OS X ¤ Get SongbirdGet Songbird!
Newbie
Posts: 10
Registered: ‎04-29-2008

Re: OGG Vorbis Support?

I received the following message today concerning AAC:

 

"Dear Sol,

Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

As a matter of fact, all new Sansa Players (View, Fuze, e&c200 v.2) - do support AAC and mpeg4 audio, but the problem is, that iTunes will not synchronize AAC or mpeg4 to Sansa players, as long as it is copyright-protected.

Thank you for kind understanding of this issue.

You can also call us at 866)726-3475 Eastern Time 7AM - 1AM
Open 7 days a week, except for major Holidays and talk to our tech support in person.

Best Regards,
Maksym M.
SanDisk Technical Support

 

Now if we could only get OGG Vorbis and FLAC on board then that'd make FUZE and Co. quite the Ipod Killers! Smiley Very Happy 

"Free Your Music & Your Mind May Follow"
-8 GB FUZE™ Silver ¤ Mac OS X ¤ Get SongbirdGet Songbird!
SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: OGG Vorbis Support?

sorry but tech support is wrong. the sansa view is the only product in the sansa line that supports drm free .aac files. the only reason the view supports this is because the .aac codec is used in one of the supported video codecs. this functionality is not advertised.
SanDisk Professor
Posts: 434
Registered: ‎04-24-2008

Re: OGG Vorbis Support?

I've sent a feature request for AAC as well. Perhaps it'll be a greater consideration if they get more requests. I never realized how many m4a files I had until I got the Fuze!
SanDisk Fanatic
Posts: 390
Registered: ‎11-27-2007

Re: OGG Vorbis Support?

So just a heads up, Sansa Clip's newest firmware supports OGG, which means we can more reasonably expect future sansa products to support OGG. Quite possibly the Fuze's next firmware may do so? One good step for Sansa.
Newbie
Posts: 10
Registered: ‎04-29-2008

Re: OGG Vorbis Support?

That's excellent news!  Has there been any progress on AAC compatibility in terms of the firmware update?  I'll try to look up the specs and post them.  Thanks for the heads up!
"Free Your Music & Your Mind May Follow"
-8 GB FUZE™ Silver ¤ Mac OS X ¤ Get SongbirdGet Songbird!
Newbie
Posts: 5
Registered: ‎09-26-2008

Re: OGG Vorbis Support?

I'm afraid that we can forget OGG/FLAC support for Fuze and any other current Sansa model (except Clips OGG). Here you can read another technical support response (to my yesterday mail):

 

"As of now, we do not have an MP3 player that supports FLAC format and we do not have any update information that will allow the player to recognize this format. About the OGG only the Sansa Clip is the one that can support this file and we do not have update information as well if there will be any firmware to allow the sansa Fuze to recognize and play this file."

 

OGG/FLAC supporting Fuze was probably only a (still alive!) rumor... which is bad... and sad...