05-01-2008 11:21 AM
I sent in a question to Sansa Tech Support the other day and this is the response I received this morning:
Unfortunately, at the present time SanDisk does not plan to implement Ogg-Vorbis support into future firmware.
Whereas I responded:
I find this decision very disappointing as a new Sansa customer. The benefits of OGG Vorbis support have already been embraced by your competitors Samsung, iRiver, Insignia, among others.
I agree with Thoma that they should be open to the idea for other formats.
It could be possible that with enough of a ruckus they will reconsider. I, for one, am neither a subscriber to Rhapsody or a user of Windows Media software so where they seem to be focusing their development toward subscription services has no benefit to me or my clients. If this remains the state of things, it seems that Sansa will continually be a marginal player in the market relying on partnership gimmicks such as Rhapsody, Napster, or whomever.
05-01-2008 02:38 PM
Perhaps OGG could be in the future, but SanDisk is looking at the overall marketability equation, I assure you.
I wouldn't exactly call the Rhapsody partnership (both the original Sansa Rhapsody, and the current Rhapsody PFS compatibility) a "gimmick". It's a sound marketing choice, especially when compared against iTunes.
One of the appealing features of the sansa is that it does work with the RealNetworks service, as well as other systems using the WMDRM / Janus DRM protocol, despite its quirks. The addition of multiple platform compatibility in the form of MSC mode is a major selling point.
05-04-2008 07:27 PM
I agree that AAC support should now be a standard. Sony, Creative and even newer music capable cell phones support AAC. Come on SanDisk, catch up!
Current SanDisk players:
Silver 4GB Clip. Nice!
05-05-2008 10:57 AM
I agree that AAC support should be included. I have sent a message inquiring whether this will be included in future firmware upgrades. Hopefully it will be. In the meantime I would suggest sending a feature submission to Sandisk Support at email@example.com. Of if you have the time you can also call them at (866) 726-3475.
I, myself, havent been able to determine a way to submit a feature request other than talking to support. If you have any updates then please share it. Great idea!
05-05-2008 11:47 AM
I received the following message today concerning AAC:
Now if we could only get OGG Vorbis and FLAC on board then that'd make FUZE and Co. quite the Ipod Killers!
05-05-2008 01:09 PM
sorry but tech support is wrong. the sansa view is the only product in the sansa line that supports drm free .aac files. the only reason the view supports this is because the .aac codec is used in one of the supported video codecs. this functionality is not advertised.
05-16-2008 04:42 PM
So just a heads up, Sansa Clip's newest firmware supports OGG, which means we can more reasonably expect future sansa products to support OGG. Quite possibly the Fuze's next firmware may do so? One good step for Sansa.
05-16-2008 10:02 PM
09-26-2008 01:37 AM
I'm afraid that we can forget OGG/FLAC support for Fuze and any other current Sansa model (except Clips OGG). Here you can read another technical support response (to my yesterday mail):
"As of now, we do not have an MP3 player that supports FLAC format and we do not have any update information that will allow the player to recognize this format. About the OGG only the Sansa Clip is the one that can support this file and we do not have update information as well if there will be any firmware to allow the sansa Fuze to recognize and play this file."
OGG/FLAC supporting Fuze was probably only a (still alive!) rumor... which is bad... and sad...