New Sansa Fuze is not recognized by my computer HELP!!!

@dillydally wrote:

I am having a problem with my computer recognizing the hardware for my new Fuze.  I am getting a message that says “The specified service does not exist as an installed service”.  I have gone to the Sansa site and I get another error message.  I have emailed support and have not heard anything back. 

 

My thought is that perhaps my computer doesn’t have Windows XPsp2, but I don’t know how to check. 

To check if you have SP-2 installed: right click on my computer and click on properties.