Looks like it's charging / recognized by PC / won't turn on / no music files left on device

Awwwww man.  Seriously? :womansad:  :womansad:

How could the battery go bad like that?  If that’s what it is, is it covered under warranty (she’s had it 7 months).

This thing looks like it is sealed shut forever.  How do I safely open it up to look at the battery?

Thanks for your offer to help.