Hello. Thank you for contacting SanDisk. I'll be your Customer Care Specialist for today. One moment while I look into your question.
Lance Shield: SanDisk SupportMANUFACTURER1 year agoReport abuse
Hi Gary Petersen,
My name is Allen from SanDisk support. I appreciate your feedback. We are currently working on improving file sorting and adding a key lock feature. We would have this features in the future firmware release however we do not have a date of release yet. Please contact us at 1-866-SANDISK or submit a support request at www.sandisk.com/support if you would like to provide any additional suggestions.
Thank you,
SanDisk Suppport
Lance Shield: Have you made these improvements to the Clip Sport MP3 Player
Lance Shield: You've had a year to do so
Jack R.: Please allow me a moment.
Lance Shield: Thanks
Jack R.: Thank you for your patience.
Jack R.: We have added quite a few features to the clip sport player.
Jack R.: I would suggest you to please update the firmware of the player.
Lance Shield: I haven't purchased it yet. I wanted to make certain you addressed the complaints people were having. Let me copy and paste them here
Jack R.: Sure.
Lance Shield: Pure and simple with the SanDisk Sport you CANNOT:
1. Play songs in track # order (only alphabetically)
2. Lock the keys during play so it skips every time you bump it so don't plan using it during sports
3. Combines albums of the same artist so they are all @#$$* up.
4. Call SanDisk and get help. They think everyone likes music alphabetically and filled with sudden skips
Jack R.: Lance, we have corrected all the mentioned concerns.
Jack R.: Are you still with me, Elijah?
Lance Shield: This is a review made YESTERDAY
Lance Shield: However, the main problem I have is with the battery life. First, there's no way of actually turning the thing off so you can save on battery but even more egregious, the battery doesn't last for very long. I may be spoiled by my phone when I expect that a fully charged electronic device should last at least a day and if it doesn't that's the time to throw it out, but this thing didn't even last an hour. I charged it all night long so it should have been charged and when I took it to the gym it went from fully charged to empty.
Lance Shield: ANOTHER REVIEW MADE YESTERDAY
Lance Shield: Trash. Garbage. Shame on SanDisk. Poorly designed controls, annoying menu and button lag, lower quality sound, and a tendency to freeze when being connected to or disconnected from a PC for charging or transferring files are among the new features fans of older SanDisk Sansas can look forward to when "upgrading" to this useless piece of junk. Sadly, it seems like acceptable options are dwindling for people who just want an MP3 player because they would rather not have to mess around with iTunes or similar services on their smart phones.
Lance Shield: I am not encouraged. I love my old Sansa Fuze 4gb player with the scroll wheel. I have two of them and HATE your newer model. I was hoping that you would have made improvements by now. They least you could do is use a battery that lasts longer, for crying out loud!!!
Jack R.: I understand.
Lance Shield: SOMEONE ELSE WROTE
Lance Shield: Battery life is great and sound quality is great. I use for about two weeks at the gym (2.5 hours 4 days a week) before charging. Easy to add music to. Haven't
Lance Shield: I DON'T KNOW WHAT THE HECK TO BELIEVE!!!!
Lance Shield: Guess I'll have to buy it and see for myself
Lance Shield: If I don't like it I'll send it back to Amazon
Lance Shield: ANOTHER PERSON WROTE:
Lance Shield: Finally got my sansa clip sport! Testing it out. So far so good. Long battery life. 
Lance Shield: I don't know. Sure hate conflicting reviews. Leaves me confused
Lance Shield: Guess I should give it a try
'Stacey M.' has joined the chat.
'Stacey M.' changed to the lead role ('Agent Role Change').
Stacey M.: Hello Lance.
'Jack R.' disconnected ('Participant Left').
Stacey M.: My name is Stacey, one of the Level 2 technicians with SanDisk.
Lance Shield: I'm reading conflicting reviews for your clip sport MP3 player. I don't know who to believe. Guess I'll just have to buy it and see if I like it
Stacey M.: Please allow me a moment while I read the chat conversation.
Stacey M.: Thank you for your patience.
Stacey M.: Lance, some of the issues in the reviews were true that tracking the pictures in alphabetical order and the lock feature was an older issue but we have released the firmware which fixed the issues.
Lance Shield: Well, I'm going to give the player a try. If I don't like it BACK TO AMAZON IT GOES!!!
Lance Shield: Thanks for your help
Stacey M.: You're welcome.
Stacey M.: Is there anything else I may assist you with?
Lance Shield: No, thanks for your help
'Lance Shield' disconnected ('Concluded by End-user').
