Help me

Sometimes updating the firmware will make the player revert back to ‘defualt’ settings. This means that your player’s USB mode might have been switched back either to MTP or Auto-Detect. It is easier to connect in MSC mode.

I would first follow blackdog’s suggestion to switch it to MSC mode. Or as a last resort, you can go back to the previous firmware. You’ll have to do it manually as the Sansa Updater will not ‘back-date’.

Here’s a link to the previous firmware along with instructions on manually installing it.