07-08-2011 01:39 AM - edited 07-08-2011 04:51 PM
Hello! I have been greatly enjoying my Fuze for the few weeks I have had it, but have recently encountered a pretty bad problem. The device shuts off when i set it down on tables, grasp it too tightly, or even it it moves around in my pocket. I have narrowed it down to the right side (the side with the power/hold switch). I can just lightly tap the right side on a soft surface and this problem will occur.
I have created a video that illustrates my problem:
http://www.youtube.com/watch?v=sAc8WB8PSSw (apologies for the poor quality)
In this example it took a little more force than is usually needed to see this problem, but once it starts up again and I press the Home button, it shuts down once more.
I tried searching this forum for similiar errors but could not find any duplicate posts.
07-08-2011 08:01 AM
If you bought it new, call 1-800-SANDISK and get a replacement. It's got a loose connection somewhere. If you bought it refurbished, go back to the seller because it's a lemon.
07-12-2011 08:34 AM
That's a hardware issue already. Return it to the store or call SanDisk to have it RMA