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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?

I received the 2GB Fuze that I bought via amazon for my wife.  It has version 1.01.11A firmware in it.

 

I converted a song from .wav to .mp3 and loaded it on the Fuze.  It would play a bit and then stop playback.  Once that happened it stopped playback from all songs that already came in the Fuze from the factory.  The only way to allow song playback again is to turn the Fuze off and on.  I tried the conversion at 192 bitrate and 44.1 and 4800 but both conversions have the same stop playback symptoms.  I was using Adobe Audition for the conversion.

 

So I downloaded a free program called Pazera Audio Extractor that had good reviews on download.cnet.com.  Did the conversion from wav to mp3 using it and that conversion also stopped playing the same way as the Audition conversions.

 

When the stopage occurs, it stops at the exact same place in each conversion, though it stops at different places in the different conversions.  IOW, the 44.1 conversion could stop playback 5 seconds in while the 4800 conversion could stop 30 seconds in.  But each always stops at the exact same place.

 

I have not updated the firmware yet since I'm thinking that doing so will prevent me from returning the unit if the problem persists. The song was loaded into the Fuze's internal memory.  I have not opened the external memory card package yet.

 

If I update the firmware to the latest version 1.02.26 and the problem persists, is there a way to restore the firmware back to the original 1.01.11A version so I can return the Fuze?

 

Any suggestions?

 

Thanks,

Sky

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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?

I forgot to mention that all three versions of the .wav to .mp3 conversions playback fine on my PC.  All three stop playback when playing in the Fuze.

 

Sky

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SanDisk Guru
Posts: 1,018
Registered: ‎02-05-2009

Re: Fuze or Clip+ for my wife?

Yes, you can rollback the firmware version.  You'll have to manually reinstall it.  I keep a copy of each version in case I need to rollback. 

 

Here are the links to previous ones, just scroll up to the first post.

 

firmware version 01.01.11

 

 

firmware version 01.01.15

 

There'll be instructions on how to do the manual install.

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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?


Mags1230 said:

Yes, you can rollback the firmware version.  You'll have to manually reinstall it.  I keep a copy of each version in case I need to rollback. 

 

Here are the links to previous ones, just scroll up to the first post.

 

firmware version 01.01.11

 

 

firmware version 01.01.15

 

There'll be instructions on how to do the manual install.

 


 

I just downloaded both upgrades and will try the upgrade to the latest version tonight.

 

Thanks a lot for the links,

Sky

 

 

 
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Newbie
Posts: 16
Registered: ‎09-23-2009

Re: Fuze or Clip+ for my wife?

Just a fast warning but I see I am too late.

 

As you I had thought of the microSD route and worried that my wife would be able to handle the chips.

 

Bad mistake.  She lost the chip when she tried to exchange it with a slot radio.  I have found that the chips are entirely too small to exchange on the road

 

I then bought a 8 GB version and showed wife how to connect Fuze to cord for charging and downloading.

 

I pruned and simplified media monkey so all she had to do was click what she wanted and the system would sync the fuze up and keep her happy.  Media monkey will delete the old files off of the fuze and place the new ones in the folders "I" select.  I let her have all forms of her music and some audio books she likes to listen to.

 

 

I had to work at it but got my wife to follow a page of directions.  Like I said.  It hurts when you lose a $50.00 bill in the grass.  The chips are too **bleep** small to handle and too easy to lose when you are on the move.

 

 

Now if anyone was listening to these posts would take it and run.  A great player would be one that uses a thumb drive as an expansion port.  Now they have 32 GB versions and that could hold a mountain of music or books.  Reason is.  I use them for that purpose with my laptop.  I load my music on the thumb drive to play on my laptop  I can then tag the drive letting me select which one I want.  they are big enough as not to get lost and cheap enough as not to kill me in the wallet if they do.

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SanDisk Guru
Posts: 2,875
Registered: ‎08-14-2007

Re: Fuze or Clip+ for my wife?

[ Edited ]

Adobe Audition--are you a musician?

 

It may be something to do with your converter--or it may be a bum unit. Plain old mp3 just shouldn't do that. 

 

But try the conversion again with Media Coder, which is free and widely used.

 

Also, look in the tags and make sure there's nothing odd--foreign characters, huge comments, etc. mp3tag  is a good tag editor

 

 

You shouldn't have to downgrade the software to return it if it's not working right. Sansa wants you to upgrade. 

Message Edited by c1u31355 on 10-10-2009 01:10 PM
Can't Connect? Other Problems? Answers
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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?

 

 


marquis6461 said:

Just a fast warning but I see I am too late.
As you I had thought of the microSD route and worried that my wife would be able to handle the chips.
Bad mistake.  She lost the chip when she tried to exchange it with a slot radio.  I have found that the chips are entirely too small to exchange on the road

 


I think the small size of the microSD cards being prone to getting lost will be covered by using a case.  I like the design of the SanDisk case as one can see at a glance if any card is missing and the space for a  label for each card looks perfect.  I'll buy one if the mp3 playback problem in the Fuze I bought for my wife gets resolved.

See this link for some microSD card case solutions:

 

 http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=33740

 

 

Thanks,

Sky

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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?


c1u31355 said:

Adobe Audition--are you a musician?
It may be something to do with your converter--or it may be a bum unit. Plain old mp3 just shouldn't do that.
But try the conversion again with Media Coder, which is free and widely used.
Also, look in the tags and make sure there's nothing odd--foreign characters, huge comments, etc. mp3tag  is a good tag editor
You shouldn't have to downgrade the software to return it if it's not working right. Sansa wants you to upgrade. 

Re:  Adobe Audition:  Not a musician but used to do wedding and slide show videos professionally.

Thanks a lot for the links to Media Coder and mp3tag.  I didn't have time to do the upgrade last night so I'll try both using the current firmware to see if they can resolve the playback problem.  Then I'll upgrade the firmware and test again.

 

Will post my results which might be a couple of days from now due to my schedule.

 

Thanks,

Sky

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SanDisk User
Posts: 53
Registered: ‎10-01-2009

Re: Fuze or Clip+ for my wife?

 


Thanks a lot for the links to Media Coder and mp3tag.  I didn't have time to do the upgrade last night so I'll try both using the current firmware to see if they can resolve the playback problem.  Then I'll upgrade the firmware and test again.
Will post my results which might be a couple of days from now due to my schedule.

 

As a recap, the Fuze that I bought from amazon has version 1.01.11A firmware in it.

When I run the update for version 1.02.26 in my PC (SansaUpdaterInstall.exe), it connects to the internet and says:
Checking internet connection  (check)
Checking Windows type  (check)
Downloading latest Sansa Updater  (x)

During the Downloading latest Sansa updater, my antivirus software says that a virus has been detected, neturalized and file deleted.  The internet connection fails and says "The installation failed.  Please try again later."  This process repeats every time I try it.

I did a search for "update virus" in the Fuze section and did not find an answer.
Any ideas?

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SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Fuze or Clip+ for my wife?


@Skyglider wrote:

 


Thanks a lot for the links to Media Coder and mp3tag.  I didn't have time to do the upgrade last night so I'll try both using the current firmware to see if they can resolve the playback problem.  Then I'll upgrade the firmware and test again.
Will post my results which might be a couple of days from now due to my schedule.

 

As a recap, the Fuze that I bought from amazon has version 1.01.11A firmware in it.

When I run the update for version 1.02.26 in my PC (SansaUpdaterInstall.exe), it connects to the internet and says:
Checking internet connection  (check)
Checking Windows type  (check)
Downloading latest Sansa Updater  (x)

During the Downloading latest Sansa updater, my antivirus software says that a virus has been detected, neturalized and file deleted.  The internet connection fails and says "The installation failed.  Please try again later."  This process repeats every time I try it.

I did a search for "update virus" in the Fuze section and did not find an answer.
Any ideas?


Don't use the Sansa Updater at all. Remove it from your computer, it is completely a waste of space and resources. Just do the manual firmware install, instructions are in the first post of the firmware thread. Smiley Wink

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