Fuze not Installed?

I have a Fuze v2. I bought a laptop recently, and when I plugged in my Fuze to sync some stuff from Napster,Windows said the hardware was not installed properly and the device may not work properly. It isn’t recognized in the USB port. In My Computer nothing shows up on the drive I put it in. I know its a USB 1.1 port, and Fuzes work in 1.1 ports so thats not the problem… The window with the error message hasn’t appeared since the first plug-in. Its not a broken port, and it shows up in my desktop computer. Any thoughts anyone?

Connect it in MSC mode

Connection Troubleshooter

But my first guess would be that your laptop has an older version of Windows Media Player. You need 10 or 11 to connect in MTP mode.