Are you sure the headphone plug is in all the way? when the Fuze is new, the headphone jack is very tight, and it might take a bit of force to get it all the way in. Is your music variable bitrate? Which format? Does your music play okay on your pc? Are you using the equilizer? If so, try setting it at neutral. Are you playing the music very loud? Give us more information so we can try to diagnose the problem.
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