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Newbie
Posts: 9
Registered: ‎12-09-2008

Re: Sandisk support is horrible - broken headphones


@cdipierr wrote:

Again, to be clear, it's less about the earbuds than it is about Sandisk's unwillingness to stand behind their product. How many times do you open packages these days to see the "if you have a problem, don't return it, just contact us". I expected more the company than just a "boy, it sure stinks they don't work, but it's not our fault" response from support. I wonder if 6 months from now if the player malfunctions that I'll just get the same brush off.

 

 

 


Hi cdipierr,

I agree with you, you have paid for the whole package and the headphones are part of it, so you should have warranty for the whole package.

 

Frank

 

Newbie
Posts: 7
Registered: ‎02-11-2009

Re: Sandisk support is horrible - broken headphones

Sorry to have created such a long thread on here. I realize this is basically a fan forum, and I will restate that the player itself has been fine, I like it, it fits my need.

 

But to me, this is sort of like buying a car from Toyota, noticing that the floormats are ripped the day you bought it and them saying "Sorry, they're an accessory, we're not covering them. Feel free to buy new ones."

 

If I had been using the device for a month or something and then the headphones broke, I'd be disappointed, but probably not care. The fact that they're broken out of the box, never previously used bugs me.

 

 

 

SanDisk Senior User
Posts: 129
Registered: ‎08-07-2007

Re: Sandisk support is horrible - broken headphones

That analogy is false. It would be more accurate to make that comparison if your Toyota came with incentives, such as free tools in the truck bed toolboxes, or free tires, or something else. You're buying the player and it comes with some additional pieces as an incentive. I can't honestly believe you'd complain so much over a pair of free, low quality headphones. I have five pairs of those. Do you really want one?
"I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use." -Galileo Galilei
SanDisk Professor
Posts: 430
Registered: ‎10-20-2008

Re: Sandisk support is horrible - broken headphones


cdipierr wrote:

 

The fact that they're broken out of the box, never previously used bugs me.

 


You have options open and you haven't pursed them.   Take it back to Bestbuy.  I'm sure they will exchange it.   If your Bestbuy is out of stock, try another Bestbuy.   I have 3 Bestbuy stores within 30 miles of where I live.  If you are expecting something to change by posting on this forum it won't.   Go get your customer satisfaction, its waiting for you.

 

 

Newbie
Posts: 7
Registered: ‎02-11-2009

Re: Sandisk support is horrible - broken headphones

Maybe if I wrote my message in large type and bold it'd be more important like yours Smiley Wink

 

Perhaps I should retitle the thread and say "If you purchase something from Sandisk, do not expect support on all items in the package."

 

Obviously I don't expect something to change via this forum, but I do wish to let prospective buyers know that buyer beware.

 

 

SanDisk Senior User
Posts: 129
Registered: ‎08-07-2007

Re: Sandisk support is horrible - broken headphones

That is the most ridiculous thing ever. "my headphones broke! sandisk sucks! they were low quality headphones anyway, but sandisk sucks because i expect total, complete, infinite satisfaction from a sub $100 player! sandisk sucks! they don't stand behind their products, because my headphones broke!" Nevermind that this happens to EVERY COMPANY at some point... retard.
"I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use." -Galileo Galilei
Newbie
Posts: 7
Registered: ‎02-11-2009

Re: Sandisk support is horrible - broken headphones

Wow, thanks for the welcome to the forum. I hold Sandisk in much higher regard after the personal insults from its fans.

 

I guess I'm a retard because I expect things to work out of the box or for the company to stand by what they put in the box.

 

 

Highlighted
SanDisk Senior User
Posts: 129
Registered: ‎08-07-2007

Re: Sandisk support is horrible - broken headphones

[ Edited ]
Or you could stop complaining incessantly and take it back already. Most things work when purchased. Occasionally, something breaks in manufacturing. If you've bought any electronics before you should know this already. Take it back, then suddenly you'll realize how simple this all really was. The time you put into making copy-pasted replies like "sandisk sucks <insert something about headphones here>" could have been spent going to the retailer and exchanging for a new unit. If you take my "retard" comment as anything but my own opinion of you after failing to do anything about your situation, you are retarded.
Message Edited by Aircraftkiller on 02-12-2009 02:53 PM
"I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use." -Galileo Galilei
SanDisk Professor
Posts: 430
Registered: ‎10-20-2008

Re: Sandisk support is horrible - broken headphones

No,  the large type was just to make sure you read what i wrote.    And now that I know you read it,  I am wondering why your not resolving things.   To be honest you can do what you like with your thread .  LOL     You can lead a horse to water but you can't make him drink Smiley Tongue  

 

 

Good luck,   this thread is going no where,  because your not making an effort to getting things resolved.   peace

 

Moderator
Posts: 497
Registered: ‎01-19-2009

Re: Sandisk support is horrible - broken headphones

Guys, you are forgetting the rules.

 

Personal attacks will NOT be tolerated.  Let's keep it civil.

 

µsansa