@peregrine wrote:
Being known as the company that abandons its’ players/customers is certainly NOT a good thing. If it is still on the shelf at BestBuy, you should be supporting it. Period.
In theory that sounds good, but the reality of it is that the company that sells five times as many MP3 players than all their customers combined “abandons” its product (adds no new features) on a regular basis (typically annually). To say that this extra post-sales effort gains market share doesn’t correlate with reality.
I’m not complaining by any means, though! I’m amazed at the effort that Sandisk takes in post-sales feature support, and I certainly point this out when people are looking for a new MP3 player.
