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Highlighted
Newbie
Posts: 12
Registered: ‎12-25-2008

Re: Can't download music or firmware update

Thanks so much everyone.  Both DH and I have spent hours today on this.   We have come to the conclusion that this product is deficient in many ways, not the least of which is the extreme difficulty of downloading songs easily.   I am very sorry I purchased this. 

 

We called tech support and they are closed!   On Christmas day, when people are getting these things as gifts and are unable to use it due to the convoluted  instructions that don't work and are not clear, the firmware update that does not work so that a laborious manual process is necessary to see if it 'might' work.   NOTHING that is marketed to the general public should be this difficult and frustrating to use.     As much as we hate the monopoly Apple seems to have on this market, we can now see there is good reason--if all MP3 players are like the Sansa, then it's no wonder there's not much competition.

 

We have many tech devices and there's not been one that DH hasn't been able to troubleshoot or fix over the course of many years.   He saysthe Sansa Fuze is without a doubt THE most user-unfriendly device he's yet encountered.

 

Pretty sad that my son is unable to use this ridiculous excuse for an MP3 player on Christmas day.

 

One more question,  if I just use WMP,  is there a place to purchase songs online that I can download directly into WMP?  Because the thought of purchasing from iTunes first, then ripping a CD, then uploading to WMP, then to Fuze,  is just not efficient.

Highlighted
Newbie
Posts: 12
Registered: ‎12-25-2008

Re: Can't download music or firmware update

Bob,

I have NO idea what ID3 tags are, nor do I know what the MP3Tag application is.     And I don't want to know and shouldn't have to know.  All we want to do is easily put songs on this awful thing.   I didn't expect to have to take a class to understand all the lingo or how to go through umpteen time-consuming steps to be able to use this.   If I have a well-written manual, I can figure pretty much any complicated thing out.   But there is one pathetic page that is useles.

 

I know it seems easy to you, but to the average person it is not.  Which is why Sansa can never hope to compete with Apple.  I'm ready to take a hammer to the thing.

 

But I do appreciate everyone's help.   At least all your advice and suggestions have convinced me that this is way too complicated and time-consuming to bother with. Smiley Very Happy

 

This thing is going back for a refund.

Highlighted
Newbie
Posts: 12
Registered: ‎12-25-2008

Re: Can't download music or firmware update

[ Edited ]

"Welcome to the world of Sansa!  Oh yes, and freedom from the limitations of iTunes."

 

Smiley Very HappySmiley Very Happy   OMG, this struck me so funny!  After this grueling experience with Sansa Fuze that has taken us HOURS of our time, trying in vain to figure out the most efficient way to download music,  and yet still not 1 song on the Sansa, I WELCOME the ease of iPod and iTunes.     You can't get more 'limitations' than being unable to even download songs without a major investment of time and energy.

 

I really wanted to be free of the whole Apple thing, but this experience has convinced me how superior the iPod is in every way.  Reluctantly I will be buying him an iPod.

 

Message Edited by Sariah on 12-25-2008 01:40 PM
Highlighted
SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Can't download music or firmware update

"Thanks so much everyone.  Both DH and I have spent hours today on this.   We have come to the conclusion that this product is deficient in many ways, not the least of which is the extreme difficulty of downloading songs easily.   I am very sorry I purchased this. 

 

We called tech support and they are closed!   On Christmas day, when people are getting these things as gifts and are unable to use it due to the convoluted  instructions that don't work and are not clear, the firmware update that does not work so that a laborious manual process is necessary to see if it 'might' work.   NOTHING that is marketed to the general public should be this difficult and frustrating to use.     As much as we hate the monopoly Apple seems to have on this market, we can now see there is good reason--if all MP3 players are like the Sansa, then it's no wonder there's not much competition.

 

We have many tech devices and there's not been one that DH hasn't been able to troubleshoot or fix over the course of many years.   He saysthe Sansa Fuze is without a doubt THE most user-unfriendly device he's yet encountered.

 

Pretty sad that my son is unable to use this ridiculous excuse for an MP3 player on Christmas day.

 

One more question,  if I just use WMP,  is there a place to purchase songs online that I can download directly into WMP?  Because the thought of purchasing from iTunes first, then ripping a CD, then uploading to WMP, then to Fuze,  is just not efficient."

 

 

The Fuze is user friendly and easy to use. The problem comes in when people want to do the equivalent of putting a Honda engine into a Toyota. If you forget about itunes, go back to your CDs, and make mp3 files using Windows Media Player, it is easy. Converting songs from AAC to mp3 will lose quality, and as someone else pointed out, the tags will probably get messed up, so you have to fix the tags. Making mp3 files from the Cds makes so much more sense than converting the AAC files. You can buy music online for the Fuze from just about any online music store except Apple. The other places besides Apple tend to use protected WMA which the Fuze supports.

Highlighted
SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Can't download music or firmware update

All I can say is that that is your choice. I know the fuze seems really tough at first especially comming from something like Itunes, The innitial frustration is often just that innitial. After you get switched over to Windows media the future is easy. any new downloads get added there easily and it syncs with the fuze easily. If you are ripping from the CD then its uber simple. Unfortunatly for some who are comming over from Itunes it is simply too much hassle. Thats fine... To Each his own... the minor frustration most have expericnced was well worth it for me.

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Highlighted
SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Can't download music or firmware update

Hey, we're all here on Christmas day.

 

Sorry to gear you are having troubles with iTunes.  Remember, Apple likes it to be smooth with their own device, and whether it works on anything else is not their main concern.  Glitches make a handy sales pitch for one of their own machines.

 

I think it's simply dirty pool.

 

Try the following simple demonstration:

 

Grab a Compact Disc.

 

Don't have the Fuze plugged in just yet.

 

On the computer, do you have Windows Media Player 10 or 11?  Open the application, and drop the CD in the tray.  Click on the Rip button.  In the bottom of the Rip button, click on the little bar.  At this point, you can set the bit rate (128kbps is default), and the Format: select Windows Media Audio or MP3.

 

Then try this: just below that, select More Options.  A window will pop up, where you can do exactly the same thing (format and bit rate) via a drop down window or the little slider.  The main reason I mention this is BE SURE to turn Copy Protection OFF (unchecked).

 

Now, select the Rip tab.  Your CD will show up on the screen in a few seconds.  Right-click on the CD logo, and select Update Album Info.  Here, you can find album art automatically.  If you left click, note that it will direct you to sites to purchase the CD.  We don't need that today.  Once you find the art and information, select "Finished", and you're ready.

 

Import the CD to your computer's library by selecting the Start Rip button in the lower right corner.

 

Once it is done, plug in your new Fuze.

 

A window will pop up, asking you if you'd like to set up the device.  Let's keep life simple for this test, as you can set it up later!  Select Cancel.

 

Now, click on the Sync tab.  Your Fuze will appear in the upper right corner.  If it is communicating in MTP mode, WiMP will work wonders for you.  It will even transfer the album art.

 

In the left side o fthis Sync screen, go to the library listing at the left.  Not the Library button at the top, but the one in the tree.  Look in Recently Added or Album for your newly imported CD.

 

Now, drag and drop it to the Sync Pane on the right.  Press Start Sync.

 

Once it is done, unplug, and enjoy the album!!

 

Congratulations on mastering the transfer half.  Now, all we need to do is work on converting the iTunes music for your Fuze.

 

Bob  Smiley Very Happy

 

 

Highlighted
Newbie
Posts: 7
Registered: ‎12-10-2008

Re: Can't download music or firmware update


@Sariah wrote:

Thanks so much everyone.  Both DH and I have spent hours today on this.   We have come to the conclusion that this product is deficient in many ways, not the least of which is the extreme difficulty of downloading songs easily.   I am very sorry I purchased this. 

 

We called tech support and they are closed!   On Christmas day, when people are getting these things as gifts and are unable to use it due to the convoluted  instructions that don't work and are not clear, the firmware update that does not work so that a laborious manual process is necessary to see if it 'might' work.   NOTHING that is marketed to the general public should be this difficult and frustrating to use.     As much as we hate the monopoly Apple seems to have on this market, we can now see there is good reason--if all MP3 players are like the Sansa, then it's no wonder there's not much competition.

 

We have many tech devices and there's not been one that DH hasn't been able to troubleshoot or fix over the course of many years.   He saysthe Sansa Fuze is without a doubt THE most user-unfriendly device he's yet encountered.

 

Pretty sad that my son is unable to use this ridiculous excuse for an MP3 player on Christmas day.

 

One more question,  if I just use WMP,  is there a place to purchase songs online that I can download directly into WMP?  Because the thought of purchasing from iTunes first, then ripping a CD, then uploading to WMP, then to Fuze,  is just not efficient.


 

Just because you couldn't figure out a simple drag-n-drop DAP, please don't refer to it as a ridiculous excuse for an mp3 player.  You didn't even know what format your music was in.  DH ain't that great of a troubleshooter, eh?
Highlighted
SanDisk Fanatic
Posts: 269
Registered: ‎11-28-2008

Re: Can't download music or firmware update

You are just an idiot. Download music from Frostwire anyway. Almost all songs are in mp3 form that way.
4 GB Red Fuze, Black Silicon Case, Red JVC Marshmallow Headphones. A 1 GB m240 as well, those were the days.
Highlighted
SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Can't download music or firmware update

The problems arise since people become obsessed with making the Fuze work with iTunes and their AAC files. It is like someone trying to get Nikon lenses to work on a Canon camera. They are separate systems. Don't blame Canon since Nikon lenses don't work on Canon cameras. The Fuze is very easy to use, but it is not meant to be used with Apple software or Apple proprietary formats.
Highlighted
SanDisk Guru
Posts: 1,581
Registered: ‎11-26-2008

Re: Can't download music or firmware update


@Sariah wrote:

Bob,

I have NO idea what ID3 tags are, nor do I know what the MP3Tag application is.     And I don't want to know and shouldn't have to know.  All we want to do is easily put songs on this awful thing.   I didn't expect to have to take a class to understand all the lingo or how to go through umpteen time-consuming steps to be able to use this.   If I have a well-written manual, I can figure pretty much any complicated thing out.   But there is one pathetic page that is useles.

 

I know it seems easy to you, but to the average person it is not.  Which is why Sansa can never hope to compete with Apple.  I'm ready to take a hammer to the thing.

 

But I do appreciate everyone's help.   At least all your advice and suggestions have convinced me that this is way too complicated and time-consuming to bother with. Smiley Very Happy

 

This thing is going back for a refund.


There is no need to bash the product, just because you do not understand it.  The fuze is a high quality product, and I was so happy with my first one, my wife got me a second one this morning for Christmas.

 

You cannot fault the product, just because you are unwilling to learn new tasks or techniques that are necessary when learning any unfamiliar product.  That's like wanting to drive a car without taking driver's ed or knowing what all the controls do.

 

I would rarely suggest that anyone take back their Sansa product, unless it was defective; but in your case, it may be the wisest approach for everyone involved.

"Before I sink into the big sleep...I want to hear the scream of the Butterfly"