Reply
Highlighted
SanDisk User
Posts: 71
Registered: ‎07-12-2008

Re: Can't download music or firmware update

 It's sort of hard to feel sorry for people who are having trouble when they're so quick to trash the thing... 
Highlighted
Newbie
Posts: 1
Registered: ‎12-25-2008

Re: Can't download music or firmware update

As to the firmware updater, that is Sandisk's problem.  My wife has a 4GB and I have an 8GB model.  Both worked fine with the updater on previous occassions.  While trying to update my mother-in-law's new 4GB I also got the error and replicated it on our Fuzes.  Somewhere the service got broken; the player is fine but you'll have to update manually.

 

No need for people to be rude on Xmas either, frustration can affect anyone.  I agree the manual could be better and everyone's entitled to a mistake about supported file formats.  I know some people who think any computer audio file is an mp3. 

 

 

Highlighted
Newbie
Posts: 12
Registered: ‎12-25-2008

Re: Can't download music or firmware update

"You are just an idiot."

 

 

Wow, thanks for that most intelligent and useful commentSmiley Wink

Highlighted
SanDisk Fanatic
Posts: 269
Registered: ‎11-28-2008

Re: Can't download music or firmware update

You are the one bashing a product because you are freaking out and can't figure anything out, not me.
4 GB Red Fuze, Black Silicon Case, Red JVC Marshmallow Headphones. A 1 GB m240 as well, those were the days.
Highlighted
Newbie
Posts: 12
Registered: ‎12-25-2008

Re: Can't download music or firmware update

[ Edited ]

I can see some here feel I've 'trashed' the product, but I don't consider it trashing.

 

I have legitimate concerns and frustrations. As another poster already said, the firmware update is not working correctly.   That is most definitely not my fault and my irritation with it is quite justified.

 

My other major irritation is with the poor excuse of a user manual that is neither thorough nor clear.  Anyone that thinks it is, has not had much experience with quality user manuals.

 

While I'm not a computer genius, I'm not a total idiot, either.  Had there been a quality user manual with it I have no doubt I would have been able to muddle my way through and figure it out, since I've been able to figure out more complicated things than Fuze due to excellent manuals. Writers of quality instruction manuals understand that they cannot assume a certain level of knowledge and must cover all the bases to ensure that the average person will understand every term and instruction, regardless of experience level.  

 

SanDisk seems to assume everyone is familiar with all the lingo, thus there is no explanation or definition of terms.  And from the lack of in-depth instructions, they also must assume everyone is somewhat familiar with these types of MP3 players.    Not so.   DH is not into music and does not ever deal with any music devices.  I have only had an iPod, so never had to know about different music formats or the advantages or limitations of each one.  And I know many people just like us.  Do not assume we all understand even the basic things that you all seem so comfortable with.   Insulting my husband just because he doesn't deal with music devices or files says more about you than it does DH total computer experience.

 

I came here in good faith, hoping I would be able to get the help and guidance I needed to make it work.  While I realize I did get excellent advice, I just do not have the experience with the basics of this stuff to understand it, so it is not the fault of those here who were very patient with me and did their best to help.  I am grateful for that, as I know it had to be very frustrating.  

 

I feel safe in saying that I think a majority of people who purchase a product either for themselves or children for Christmas would come to the same conclusion as I did had they spent so many hours trying to get something to work with a poor user manual,  a help line that's on vacation for a major holiday (a time when many new owners will need assistance), and an updater that doesn't update unless you perform some ridiculous manual algorithm that doesn't make sense to those of us who are not techies and haven't had a lot of experience with these type of devices.

 

iTunes conversion aside,  the instructions for how to download music from other sources, where to get it from, and how to make it work on the Fuze was not covered well at all in the manual.   So it can't be blamed on me just wanting to pull music from iTunes.    Taking iTunes totally out of the picture,  there are still huge deficiencies in  user education on the part of SanDisk.

 

Thanks again to those of you who took the time to help a frustrated mom and did not resort to insults and name-calling.  I do appreciate it.

 

 

Message Edited by Sariah on 12-25-2008 09:49 PM
Highlighted
SanDisk Professor
Posts: 434
Registered: ‎04-24-2008

Re: Can't download music or firmware update

It sounds like you've already committed to getting a nano instead, so I might offer a word of advice: change your import format in iTunes to MP3. By default, it uses AAC which most other players don't support. At least if you change the import format, then the music you've imported from CDs will be in a format that other players recognize.

 

Apple provides a great integrated environment that makes it easy to use but hard to change to anything else.  This is particularly true if you buy anything from the iTunes store, which will most often be in a format that doesn't work on anything but iPods. It can be converted, but the process will make today's experience seem quite effortless. The Amazon MP3 store would be my recommendation for music purchases - it automatically gets added to iTunes, and the format is compatible with anything.

 

It seems the whole point of iTunes/iPods is to get people locked into the Apple environment. I've been there (and I still have a lot of purchased music that is in iPod-only format because it was just too much trouble to convert).

Highlighted
Newbie
Posts: 8
Registered: ‎12-25-2008

Re: Can't download music or firmware update

Sariah, I understand your frustration to some extent as I am in a somewhat similar situation today.  SanDisk pulled one of those stunts that so many computer related businesses are doing these days - put the user manual online rather than including it with each device.  Go to this link for the user manual:  http://www.sandisk.com/sansa/assets/English/products/Fuze/fuze_userguide_en.pdf

 

That said - you came to a forum of Fuze users for help and then came down really, really hard on the product.  I agree that the lack of a user manual & the updater error are valid complaints, but I also agree with the responders that what definitely comes across as frustration that you can't make it work like or with iTunes is unreasonable  (I wish they were less proprietary, too, but that's business).  

 

The forum members who are helping you are here because they are Fuze users, & while I have no doubt that you were hoping SanDisk was reading your responses, it didn't come across as particularly considerate of those content Fuze owners you were bashing indirectly in the process.

 

Once I found the user's manual here at the top of the forums, the device was extremely easy to use.  SanDisk is remiss in failing to explicitly & directly provide that link in their package info if they're going to cut corners that way.  And like you, I do hope that they are noticing the completely unnecessary frustration they are creating by not being more upfront about it.

 

Highlighted
SanDisk Senior User
Posts: 113
Registered: ‎01-14-2008

Re: Can't download music or firmware update


@Sariah wrote:

Thanks so much everyone.  Both DH and I have spent hours today on this.   We have come to the conclusion that this product is deficient in many ways, not the least of which is the extreme difficulty of downloading songs easily.   I am very sorry I purchased this. 

 

We called tech support and they are closed!   On Christmas day, when people are getting these things as gifts and are unable to use it due to the convoluted  instructions that don't work and are not clear, the firmware update that does not work so that a laborious manual process is necessary to see if it 'might' work.



Just out of curiousity, did you call Apple support on Christmas day to see if they were open?

 

What's funny is, I know people who say "Apple products just work."  However, when you peruse forums for their products, they have just as many issues as well.  Everyone who got a Nano for Christmas will be dealing with firmware upgrades as well.

 

As far as a comparison, Sansa products are, hands down, the easiest to load music onto.  How much simpler can drag and drop be?  And, if iPods are so easy, why did I get a call from my brother when he bought his son an iPod and nothing they did could get the thing to work; let alone, put music on it?

 

But I agree with others that say take the Fuze back.  It is obviously not for you.

Highlighted
SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Can't download music or firmware update

It amazes me that so many people complain when their Sansa doesn't work with itunes, or when it doesn't play AAC files. I wonder how many people complain that their ipod won't play protected WMA files, or that their ipod won't sync with Windows Media Player. Yes, the Fuze manual is sparsely written, however there are other sources of information on the net about using Windows Media Player or creating MP3 files. Yes, the Sansa updater is a pain, but updating firmware manually is so easy, so the updater should be avoided. Many had problems with SMC. Imo video on the Fuze isn't worthwhile, and photos can be reduced in size for the Fuze by using any regular photo editing software. The Fuze plays regular JPG photos as long as they are small in dimension. Windows Media Player is so easy to use, and making mp3 files from CDs using it is so easy. Those who are obsessed with using itunes with their Fuze won't be happy though.
Highlighted
SanDisk Senior User
Posts: 113
Registered: ‎01-14-2008

Re: Can't download music or firmware update

Which is exactly what Steve Jobs wants.