As to the firmware updater, that is Sandisk’s problem. My wife has a 4GB and I have an 8GB model. Both worked fine with the updater on previous occassions. While trying to update my mother-in-law’s new 4GB I also got the error and replicated it on our Fuzes. Somewhere the service got broken; the player is fine but you’ll have to update manually.
No need for people to be rude on Xmas either, frustration can affect anyone. I agree the manual could be better and everyone’s entitled to a mistake about supported file formats. I know some people who think any computer audio file is an mp3.
