Can't download music or firmware update--(Fuze a nightmare to figure out)

@jk98 wrote:

What format are the files in? Do you know how to use windows explorer? Right click on start, then click on explore. Use Windows explorer to look at your music files and see what format they are in. They not be mp3 if you can’t add them to the Windows Media Player library.

I knew when I hit submit it frlt like I forgot something… WMP wont add m4a Files