Can't download music or firmware update--(Fuze a nightmare to figure out)

@sariah wrote:

Just to clarify:   I already have all my songs on iTunes.  I have no idea how to go about creating a whole new list, or even where to put it or where to get the proper format.

 

Anyone???

Are you on a PC? If so the process is easy and I can explain it to you. Being less farmillar with Macs I am not so able. Us Know. Did you download the Sansa Updater? If not try that, if you have and that is causeing this problem look thru the board there are some threads with the instructions on how to manually do an update.