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SanDisk User
Posts: 41
Registered: ‎01-26-2009

Broken screen... help!

So i Know that conversionbox i think, posted a thread exactly like this, but i need a little more detail than i Got.

 

So i had my sansa fuze 8gb in my back pocket, where i usually don't put it, and sat on it. low and behold, it broke, but the screen didn't break. i just have the white and black screen, looks kinda broke on the inside. It still plays music and everything, but i have 12 GB of music on there, i don't know what or where i am listening to.

 

So, some people say that they were able to get it replaced. What are the steps you went through? I emailed the company *support@sandisk or something to that extent*but have yet to get a reply. Do i need to call the company? Or wait for the email?

 

Is there a chance that i will get this replaced? the only catch is that i may not have the recipt. I got it the day after Thanksgiving 2008, black friday...

 

Any help on how to find out soon as possible? I have an 8 hour bus ride in 2 weeks for a band fest, and i really don't want to have to go without a music player. Help! thank you for your time in reading this, and for the future help.

Live Your Life, Not How Someone Else Wants You To Live It.
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SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: Broken screen... help!


@Emmnemms wrote:

So i Know that conversionbox i think, posted a thread exactly like this, but i need a little more detail than i Got.

 

So i had my sansa fuze 8gb in my back pocket, where i usually don't put it, and sat on it. low and behold, it broke, but the screen didn't break. i just have the white and black screen, looks kinda broke on the inside. It still plays music and everything, but i have 12 GB of music on there, i don't know what or where i am listening to.

 

So, some people say that they were able to get it replaced. What are the steps you went through? I emailed the company *support@sandisk or something to that extent*but have yet to get a reply. Do i need to call the company? Or wait for the email?

 

Is there a chance that i will get this replaced? the only catch is that i may not have the recipt. I got it the day after Thanksgiving 2008, black friday...

 

Any help on how to find out soon as possible? I have an 8 hour bus ride in 2 weeks for a band fest, and i really don't want to have to go without a music player. Help! thank you for your time in reading this, and for the future help.


Its broke. You can hit them up and see what they will say. I dont think you will get a replacement.


Conversion Box
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SanDisk User
Posts: 41
Registered: ‎01-26-2009

Re: Broken screen... help!

Yea i am afraid of that. THe problem is, if I can't get this player then i will end up not getting another sandisk product, since i will be paying money for another one, can't get up the money for this one i doubt... Hmmm may look up craigslist. Thanks anyways. I have a contact number, so ill see what happens...
Live Your Life, Not How Someone Else Wants You To Live It.
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SanDisk Senior User
Posts: 135
Registered: ‎01-13-2009

Re: Broken screen... help!

Well, there's always ebay, or you could look for a sweet deal on one. I got my 4GB Fuze for $75, after I broke my first one after it went through the dryers. And the funny part? The screen recovered!
My Fuze
Revision 1
4GB internal memory (no micro SDHC card yet)
Firmware: V01.02.26A Headphones: Skullcandy Smokin Buds
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SanDisk User
Posts: 41
Registered: ‎01-26-2009

Re: Broken screen... help!

Well great news! I sent in a picture of it off and on at their request. They told me to wait for a reply in about 48 hours, so in my mind i expected 5-6 days. Well i got one TODAY! about 14 hours later, giving me an MRA # and a thing for free shipping! Yay! If this all goes well, I will deffinatly go out of my way to continue to support sansa. Hopefully this all goes as smoothly as this resent part has.
Live Your Life, Not How Someone Else Wants You To Live It.
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Newbie
Posts: 17
Registered: ‎03-29-2009

Re: Broken screen... help!

Did you actually tell them you'd sat on it? Robot surprised
~ d .

.:. A black 4GB Fuze .:. Nothing else .:. No, really .:.
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SanDisk Senior User
Posts: 139
Registered: ‎10-13-2008

Re: Broken screen... help!

Heh, I would try that, at least the requesting a new one from sansa, but one of mine got mauled by a dog. It doesnt have a front body anymore. Its naked!


Ni! A terrifying word.

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SanDisk User
Posts: 41
Registered: ‎01-26-2009

Re: Broken screen... help!

Lol, yes i told them that i sat on it... :-P Didn't think it would be a good idea to lie, since i doubt that would really get me anywhere. So, i send it in today, and we will see. Hopefully i get it back in 2 weeks...?
Live Your Life, Not How Someone Else Wants You To Live It.