Sure, but the reason the problem occurs in the first place, in your example, is because the company cheaped out on Quality Assurance.
Compare the dollar cost of implementing a decent QA process to the dollar value of the average number of man hours wasted by an end user dealing with this problem, multiplied by the number of end users. The loss is enormous. Therefore the cost to society of these greed driven business practices is enormous. Management and shareholders don’t care because they benefit, but we should.
Message Edited by maxplanck on 02-14-2009 09:49 PM
