@maxplanck wrote:
… it should have not happened in the first place. Blame our system of industry, where greed comes first, and everything else is considered incidental.
Amoung other things I write software for user devices for a living, though the machine are quite a bit larger than a Fuze. Things like this happen all the time, especially subtle problems like this that are not apparent at first glance to the rather inexperienced software quality assurance guys - ours are mostly from India. What counts is accepting that an error was made and getting a fix to the customers in a reasonable time.