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Newbie
Posts: 20
Registered: ‎10-11-2008
Accepted Solution

Audiobook Problem

I bought an audio book that apparently had an audio problem. When I got to a certain place in the book my Fuze shut down and I couldn't restart it until I charged it. After I charged it, I restarted the book and it did the same thing. Now there is a serious problem with the device: it won't turn on and the computer absolutely won't recognise the device when I plug it in. Has anybody seen this problem? and can someone tell me what the problem is?  

SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Audiobook Problem

[ Edited ]

First, reset your Fuze by sliding the power switch to the ON position, and hold it in this position for 10 seconds.  Release the switch, and then try powering up as usual.

 

This is a soft reset.

 

It's possible that there is a corruption in the audiobook file that is causing the Fuze to freeze.  Try deleting the file from the Fuze using the delete command from the bottom submenu key.  Reload the file from your computer and see if it plays normally.

 

Bob  Smiley Very Happy

 

Message Edited by neutron_bob on 10-12-2008 07:49 AM
Newbie
Posts: 20
Registered: ‎10-11-2008

Re: Audiobook Problem

Hey, thanks man. That's what I needed. I have been driving tractor for most of every day and its really irritating when the device shuts down in the middle of the day. 
Newbie
Posts: 20
Registered: ‎10-11-2008

Re: Audiobook Problem

I called and reported my problem, so they gave me a new download. The new one works good.
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Newbie
Posts: 9
Registered: ‎05-28-2019

Re: Audiobook Problem

If your problem refers to the playing and format of audiobook, I really want to recommend Audible audiobook converter and DRM audio converter for you. Throug the two software, you can remove DRM protection from Audible and Apple, so you can achive mp3 or other common format files.