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SanDisk User
Posts: 29
Registered: ‎08-22-2008

Any one had this problem?

[ Edited ]

Hi,

 

As I have only had my Fuze a month I am still stumbling across slight problems and glitches and wonder if anyone has had something similair to this.

 

I downloaded a track for free, played on WMP11 ok, i transferred it to the fuze and thought it would play ok, but i noticed it was struggling to play, i thought maybe i had downloaded a faulty version so downloaded the mp3 track again and transferred it... this time i noticed it played ok in places but not others... weird.

 

Anyway to cut this story short what i have noticed with this one mp3 track is that when the back light is on it plays perfectly, but when the backlight goes off it starts sounding warbled in places!

It only does it with this one track but why? 

As soon I put the backlight back on by adjusting volume or the home key then it plays fine again until the backlight goes off.

Any thoughts?

Message Edited by capelli29 on 09-16-2008 01:57 PM
[URL]http://www.bestvaluemobiles.co.uk[/URL]
SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Any had this problem?

How many minutes long is the troublesome track?

 

Bob  Smiley Surprised

SanDisk User
Posts: 29
Registered: ‎08-22-2008

Re: Any had this problem?

[ Edited ]

The problem track is 2 minutes 54 seconds.

 

Actually just by chance I have stumbled across another track that does it, plays perfectly with the back light on as soon as it goes off then it starts sounding distorted. That track is  6 minutes 47 seconds.

 

 

Message Edited by capelli29 on 09-16-2008 09:00 AM
[URL]http://www.bestvaluemobiles.co.uk[/URL]
SanDisk User
Posts: 25
Registered: ‎08-15-2008

Re: Any had this problem?

yes I also have this problem. my track is 5:08. another one is about 4 min. Are your tracks in a language other than English by any chance? mine are.
SanDisk User
Posts: 29
Registered: ‎08-22-2008

Re: Any had this problem?

I am glad its no only me, no mine are both in English, I dont think the language would have any influence.

 

But does yours play ok if you have the display on and then they distort slightly when the display has gone off? 

 

Im sure there must be others that have this problem although its obviously with only a selected few tracks, I do wonder if it could be either something with the bitrate or the location on the hard drive they are stored.. 

[URL]http://www.bestvaluemobiles.co.uk[/URL]
Highlighted
Newbie
Posts: 5
Registered: ‎09-16-2008

Re: Any one had this problem?

What bit-rate are the problem songs in?  That might have something to do with it.......
SanDisk User
Posts: 29
Registered: ‎08-22-2008

Re: Any one had this problem?

Well I know one of them is 128, I dont know about the other one cos the fuze does not let me see the bit rate.

I know I have others at 128 bit rate that do not have that problem..  its clearly not the track that has the problem its a fuze issue but why it does it I have no idea, you would think if the back light is going off then there is less resource being used. 

 

It will be interestin when the new FW comes out what impact that might have on the tracks. 

[URL]http://www.bestvaluemobiles.co.uk[/URL]
SanDisk User
Posts: 25
Registered: ‎08-15-2008

Re: Any one had this problem?

[ Edited ]

@capelli: yes, the audio garbles when the light goes out

my bitrate is 128, but curiously the audio sample rate is 48khz, whereas most of my others are 44 khz (im guessing this is really 44.1 khz)

I will try to change the audio sample rate to 44.1 khz and i will post if it solves it for me.

 

EDIT: it seems to have worked for me. I used the super video converter to convert from 48 khz to 44.1khz. If you want to use this method and need more detailed instructions post again or pm me. Otherwise, convert it your way and tell me how it goes. GL!

Message Edited by serengeti on 09-16-2008 09:30 PM
SanDisk User
Posts: 29
Registered: ‎08-22-2008

Re: Any one had this problem?

Serengeti, nice one that you sorted your problem, I will have to try that later tonight, I have never messed around with changing file bit rates or audio sample rates but if that has worked for you then I will try and do it later and post how I get on later, hopefully it will work for me to.

 

Is it easy to do?

 

 

[URL]http://www.bestvaluemobiles.co.uk[/URL]
SanDisk User
Posts: 25
Registered: ‎08-15-2008

Re: Any one had this problem?

Well, you need to download super, which is a useful free converting software. it is found at http://www.erightsoft.com/home.html

 Their webpage is very confusing, so I will tell you what to do.

the webpage looks like a table of 3 products left to right, choose the rightmost one and "download and use for free"

On the next page, which starts with "current version" in blue and "SUPER, the player" in red letters, scroll all the way down

    to "start downloading super right now", 

The next page also says "current version" in bold blue letters, with "Do not purchase a copy of Super" in red. Scroll only a little bit to the red paragraph "Super is a Free multimedia..." and click the link "download and use"

Finally, scroll to the bottom of the next page and click "download super setup file from official site 2" you make get a

    different number

Don't worry, their website is very poorly designed, but I have never gotten any viruses from them 

 

After you install super, open it up. It checks your computer for requirements, but you can mostly ignore that.  Super gives you many menus and buttons to choose your output file's specs. So I will list them all, starting left from right, then top to bottom. Since we only want a sound file, the process is greatly simplified:

 

Output container: mp3 (audio only)  

Output video codec: (blank)

Output audio codec: mp3

ffmpeg(should be grayed out)

directshow decode: no

Leave the video section alone

Stream copy: no

Sampling freq: 44100

Channels: 2

Bitrate: 128

Dvd language: default

 

Next, go to  gray box near the bottom, which is where you add your multimedia files. Right click in that section and choose the topmost option "add multimedia file" 

Browse for your problematic song,  then click encode active files.

Depending on your computer, mine is a 2.4 ghz p4 with 512 RAM, it should take 2-3 mins max to convert a 5 mb song.  

To find your new file, open up where you downloaded Super on your hard drive, go into the super folder, and go into output. Your new file will be there.

 

Hope this helps.