Advice in pursuing my RMA request

@silverzero wrote:

It’s not that they’re not helpful, just that it’s so difficult to just have a defective unit replaced. Replies aren’t that slow, but I don’t really have the time to call them either. Oh well, live and learn.

RMA is aquick response. Sometimes it takes longer to get a response for help with a player problem, but in general RMA takes about a day (Given you dont send it on the weekend).