Don’t despair, I’m sure there’s a reasonable explanation and easy fix; having said that (Curb Your Enthusiasm, anyone?) I’m not the one knowledgeable enough who can help you. I took the risk and loaded Rockbox to my Clip+. After some serious pdf Rockbox manual and website reading and minor install complications, viola it’s locked and loaded. If anyone has simple install questions I may be able to help, just post on this forum. Good luck.