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Newbie
Posts: 8
Registered: ‎11-09-2007

Windows 7 defice information shows battery as always "Critically low"

I got my sansa clip yesterday and plugged it into my computer to charge and add files.  Like the First clip windows 7 shows a nice interface and all the information on the clip.  But it's been charging overnight and the battery still shows as critically low.  It shows the charging icon but when I unplug it it shows as being fully charged on the UI.  Here's a photo of the screen I'm talkign about.

 

 

Is this just for the first time or is it a compatibility issue since it just came out.

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Windows 7 defice information shows battery as always "Critically low"

Others have reported a bug in the battery indication area as well.  Seems to be something needing work on, for a firmware upgrade.  Seemingly, the battery is charged; the indicator is off.  (But you can play and see.)
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Newbie
Posts: 1
Registered: ‎01-10-2010

Windows 7 device information shows battery as Critically low

I just did the firmware upgrade to 1.02.13 on my CLip + 4gb and it also shows Critically Low (0%), even though it has been charging for over an hour and it was up to 30+% before the firmware upgrade.


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SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Windows 7 device information shows battery as Critically low


freelandm wrote:
I just did the firmware upgrade to 1.02.13 on my CLip + 4gb and it also shows Critically Low (0%), even though it has been charging for over an hour and it was up to 30+% before the firmware upgrade.



Try formatting it, and then setting it up to charge again. Just back up anything you have on it before you format it.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

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Newbie
Posts: 5
Registered: ‎02-05-2010

Re: Windows 7 device information shows battery as Critically low

My computer periodically shows critically low even though I know it's almost full.  Just ignore it and look at the display on your player to see where it really is.  You can tell when it's done charging because the battery icon will stop refilling and will switch to staying on full.  You can also estimate how close the recharge is to finishing by checking how far the charging animation goes down.  When it's only dropping down to 3/4 full you know it's almost done.
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Newbie
Posts: 15
Registered: ‎01-09-2010

Re: Windows 7 defice information shows battery as always "Critically low"

[ Edited ]
Mine does the same thing. Shows something like 2%, even though it is nearly fully charged. The free space is accurate, though (combines card and internal). Device Stage is nice, but some part of it needs work. I'm guessing Sandisk end of things. I did re-format my player recently (I ran the MediaMonkey gain thing on all tracks) and re-loaded the player with the newly tagged music. As soon as I plugged in the re-formatted player, it showed "critically low".
Message Edited by mikem132 on 04-23-2010 02:47 PM
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SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Windows 7 defice information shows battery as always "Critically low"

[ Edited ]

I've seen the critically low indication under Windows 7.  Often, by unplugging the device, then plugging in again a moment later, the status refreshes to a more accurate level.  Also, the charge status does not refresh on the PC, until a disconnect / reconnect cycle.

 

Check the display on the Clip+ for verification of charge status.  The charge percentage can be verified via Settings > System Settings > Info on the device.

 

Bob  Smiley Very Happy

Message Edited by neutron_bob on 04-26-2010 01:53 AM
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Newbie
Posts: 10
Registered: ‎05-07-2009

Re: Windows 7 defice information shows battery as always "Critically low"

[ Edited ]

I bought two new Clips and both have the critically low charging problem as well as the level not being updated in real time in Windows 7.  Both new Clips came with V2 firmware.  I updated the V2 firmware to the latest release and it didn't fix the problem.

 

I also have a Clip that came with V1 firmware and has been updated to the latest release.  This clip with V1 firmware works perfectly with Windows 7.  The battery charging levels are acurate and update in real time and both V1 versions (old and new) worked.

 

My conclusion is that Windows 7 drivers have nothing to do with the problem.  There's something not compatible in Sansa's V2 firmware for the Clip and Windows 7.

 

FIX YOUR V2 FIRMWARE TO WORK WITH WINDOWS 7!

 

None my Clips are the + version so the problem has nothing to do with if you have a Clip or Clip +. 

 

Message Edited by BoF on 05-14-2010 08:20 PM
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SanDisk Guru
Posts: 16,321
Registered: ‎04-17-2008

Re: Windows 7 defice information shows battery as always "Critically low"


BoF wrote:

 

None my Clips are the + version so the problem has nothing to do with if you have a Clip or Clip +. 



Then this contribution is off-topic for this board and thread, isn't it? Smiley Tongue

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Newbie
Posts: 10
Registered: ‎05-07-2009

Re: Windows 7 defice information shows battery as always "Critically low"

[ Edited ]

Whatever, I Googled the problem and this thread came up.  I will start a thread in the "Clip" ONLY section of this site as if that would made any difference for a fix sometime in the year 2010. 

 

http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=23862

Message Edited by BoF on 05-14-2010 10:07 PM
Message Edited by BoF on 05-14-2010 10:11 PM