09-30-2018 02:09 PM
My Clip+ froze while listening to an audiobook. The only function that would work was pressing the power button to turn it off. After that, it wouldn't turn back on. I did the hold-down-the-power-button-for-30-seconds thing, to no avail. I then did the hold-down-the-power-button-and home-button for-30-seconds thing, which worked, and all was well.
But now, when I connect it to my laptop, it's recognized as this odd name: QALDIQI QALAQ
I'm able to add music files with no problem, but Audible won't recognize it.
AudibleManager gives me this message: :Your QALDIQI QALQS device model is not compatible with Audible content."
And the Audible for Windows 10 app just doesn't show anything. (It used to show the Clip+ on the left side of the app, and I could drag audiobooks to it to add them).
I've tried formatting the Clip+, but both my laptop and Audible continue to recognize it as "QALDIQI QALAQ" instead of as a Sansa Clip device.
Suggestions? Do I need a fairy godmother to bippity-boppity-boo it back to its original self?
Solved! Go to Solution.
09-30-2018 03:18 PM
Updating the FW to 01.02.18 was the bippity-boppity-boo I was looking for.
All is now well.
But I do have a question about the FW versions.
Which is the most recent FW for 01.xx -- 01.02.18 or 01.01.35?
10-09-2018 10:36 AM - edited 10-09-2018 10:37 AM
The 01.02.18 FW version is the latest for the Clip+.
The 01.01.35 & 02.01.35 are FW versions for the original Clip (with round scroll wheel). There are 2 hardware versions of this player; the .01 is for the Version 1 hardware version & the .02 is for the Version 2 hardware player.
Note they are NOT interchangeable; please make sure you are installing the correct FW for your particular player.