Reply
Highlighted
Newbie
Posts: 3
Registered: ‎10-17-2010
Accepted Solution

Update 01.01.35A emptied my folders

Hi,

I've been using my Clip with 1 GB  for a year now and no problems.  Today,  I updated to Version 01.01.35A and my audiobooks and podcasts files show EMPTY on my player, however, computer shows my books listed.

 

Also, I know  the files are in the Clip somewhere, because the SanDisk Clip shows 509 mb of 969 mb free which is correct before I charged the Clip and updated.  I tried to drag an audiobook from my Windows 7 computer file to the Clip and my message said the file existed and do I want to overwrite the file.  I just closed it.   HELP!!!!  

 

 

SanDisk Guru
Posts: 16,315
Registered: ‎04-17-2008

Re: Update 01.01.35A emptied my folders

Try resetting it.

Newbie
Posts: 3
Registered: ‎10-17-2010

Re: Update 01.01.35A emptied my folders

Thank you for your help.   I just tried three times. No luck.  I also shut the Clip off after trying.  No luck.    Now I have to leave the house for about two hours.   I'll be back later.

SanDisk Professor
Posts: 473
Registered: ‎07-28-2010

Re: Update 01.01.35A emptied my folders

 


@CarolY wrote:

Hi,

I've been using my Clip with 1 GB  for a year now and no problems.  Today,  I updated to Version 01.01.35A and my audiobooks and podcasts files show EMPTY on my player, however, computer shows my books listed.

 

Also, I know  the files are in the Clip somewhere, because the SanDisk Clip shows 509 mb of 969 mb free which is correct before I charged the Clip and updated.  I tried to drag an audiobook from my Windows 7 computer file to the Clip and my message said the file existed and do I want to overwrite the file.  I just closed it.   HELP!!!!  

 

 



Try to transfer any audio files to it. Once you disconnect it it should refresh its database. If that does not work, since you mentioned you can still view the books when it is plug to the computer, back them up and format your Sansa then reload the books back.

 

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Update 01.01.35A emptied my folders

 


@CarolY wrote:

Hi,

I've been using my Clip with 1 GB  for a year now and no problems.  Today,  I updated to Version 01.01.35A and my audiobooks and podcasts files show EMPTY on my player, however, computer shows my books listed.

 

Also, I know  the files are in the Clip somewhere, because the SanDisk Clip shows 509 mb of 969 mb free which is correct before I charged the Clip and updated.  I tried to drag an audiobook from my Windows 7 computer file to the Clip and my message said the file existed and do I want to overwrite the file.  I just closed it.   HELP!!!!  

 

 


Try switching USB modes.

 

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 3
Registered: ‎10-17-2010

Re: Update 01.01.35A emptied my folders

Yippee!!!!!     It worked Jamieson.   Thank you and everyone who has tried to help.