10-03-2009 02:05 PM
My niece's Sansa Clip is having problems. Whenever I plug it to a computer, it charges the battery but it starts playing the last tune it was playing instead of allowing me to input any new music. It doesn't show connected to PC on the screen.
Here is what I tried:
What I haven't tried :
Format the clip as it play the music properly, I am afraid to format it and not be able to do anything after.
Current firmware : V01.01.20A
Thanks for your help
10-03-2009 04:03 PM
Short of reformatting, you could try re-applying the firmware--the code could have become corrupted. See the firmware upgrade thread at the top of the forum.
10-03-2009 09:20 PM
I looked at the instructions:
As I wrote earlier, the unit is charging, but I can't seems to have access to the memory.
I don't know if I miss something, but how do you you access the memory of the unit if it's not going into data transfer mode?
10-03-2009 09:58 PM
Yep, you're right ...
You're running out of options (and have tried so many). For some reason, a data connection isn't being made.
I'd try a soft reset (which I don't recall your having done, yet): Clip off and disconnected, hold the on switch uppermost for 15-20 seconds.
If that doesn't work, the only options I can see is doing a reformat under the Clip's settings; or (most drastically) letting the Clip's battery totally discharge and then trying to connect (my concern here is, what if you can't and the Clip won't recharge?).
I hate to ask, but: are you still under warranty?