12-11-2014 03:11 PM
i was very frustrated trying to add audiobooks to my player.
i did everyting the instructions said. but the folders kept showing [EMPTY].
i called their live chat line and a person scehduled a live chat with me. after a few confusing minutes of ME
not being that computer savvy i found out i needed to right click on "EXTRACT" first.
you CAN NOT drag and drop ZIP files. the sanza does not recognize zip files.
i HIGHLY RECOMMEND calling them if you are having troubles.
01-13-2015 03:00 AM
yes its true that the clip + player will not recognize .zip files. you can also see all the supported filetypes here: http://kb.sandisk.com/app/answers/detail/a_id/89/kw/clip%20%2B
But its great that you found a solution with the support.
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