10-20-2010 01:00 AM - edited 10-20-2010 01:06 AM
Okay so I have been using a black sansa clip+ for the past few months, and now for some reason today it was stuck on the music play list on pause but I could not do anything, so I used the power button (held it for 20 seconds to turn it off, then turned it back on) However, it will turn back on, but stay stuck on the sandisk symbol thing.
10-20-2010 09:43 AM
Can you use your computer to run a chkdsk on your Clip (right-click on the Clip drive and go under Properties) or to reformat it (note: reformatting will erase your content)? That could fix matters.
10-20-2010 03:25 PM
I backed up my music and reformatted the internal memory, but the same freezing thing still happens.
10-20-2010 06:34 PM
The only other thing to do at this point to to re-install the firmware. The link and simple instructions to do it are here. (Don't use the Updater)
10-20-2010 07:49 PM
I'd call Customer Support at this point--your player is being very stubborn as to the regular fixes, I'm sorry to say.
In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us.