The “access denied” message may pop up if the device is not recognized properly, if there is a weak connection, or if there’s a glitch with (MTP) Windows Media Player.
I have noted that the Clip+ can be more finicky with longer Mini-B USB cables. By switching to the original (short) cable, the connection can often be better.
Depending upon whether you use MSC or MTP mode, when using the Device Manager, the device will show up differently: in MSC, you’ll find it listed under the USB Root Hub, at the bottom of the list, and in MTP, you’ll see it listed under Portable Device.
By using the manage function, shown in this Knowledge Base tip, you should be able to restore the connection.
There are two alternate steps available as well, if the Clip+ is still stubborn. If Windows Media Player is the culprit, you can try deleting the wmpinfo.sys file from the root directory of the device (you will have to set Windows Explorer to show “hidden files” under the Tools > Folder View tab), then try reconnecting after removing teh file. Transfer a file again with Windows Media Player and the file will be restored.
As a last resort, you can use the Format function on the Clip+ to clear the device, and start fresh. I list this one last, since you’ll have to reload your music, as formatting clears all media from the Clip+.
Bob :smileyvery-happy:
