This is a User’s forum, sponsored and moderated by SanDisk, but it is not an official SanDisk “Tech Support” forum. In other words, it is not staffed by SanDisk employees. We are all users of SanDisk products, just like you. Some of us have been around here a long time and have learned a thing or two, but we are not paid tech support people.
The folks here will help as much as we can, but to speak directly to SanDisk personnel about a problem with a product or warranty, use the information contained in the link Miikerman provided to contact the Customer Service Center nearest you. 
